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Unable to open a file in XD. Error-(Sorry, we can't open this document in XD).

New Here ,
Oct 01, 2019

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I can't seems to open this particular file in my xd cloud

 

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Unable to open a file in XD. Error-(Sorry, we can't open this document in XD).

New Here ,
Oct 01, 2019

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I can't seems to open this particular file in my xd cloud

 

<The title was edited by moderator>

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Adobe Employee ,
Oct 01, 2019

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Hi Arnej,

 

Sorry to hear that you are unable to open the file in XD and thank you for sharing the screenshot. We would like to know a few more details like-

 

  • If this is a shared file or you have created this file on your machine?
  • What is the OS and XD version of your machine?
  • Could you please share the file with someone and check if the other person is able to open it or not?

 

Awaiting your response.

 

Thanks,

Harshika

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New Here ,
Oct 01, 2019

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1) the files is in a shared cloud file
2) macOS Mojave version 10.14.6
3) have not shared with my team yet but i will try

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