Unable to open a file in XD. Error-(Sorry, we can't open this document in XD).

[#1]

I can't seems to open this particular file in my xd cloud

<The title was edited by moderator>

[#2]

I can't seems to open this particular file in my xd cloud

<The title was edited by moderator>

[#3]

Hi Arnej,

Sorry to hear that you are unable to open the file in XD and thank you for sharing the screenshot. We would like to know a few more details like-

• If this is a shared file or you have created this file on your machine?
• What is the OS and XD version of your machine?
• Could you please share the file with someone and check if the other person is able to open it or not?

Awaiting your response.

Thanks,

Harshika

[#4]

1) the files is in a shared cloud file
2) macOS Mojave version 10.14.6
3) have not shared with my team yet but i will try