Highlighted

Unable to open a local document in Adobe XD

New Here ,
May 03, 2020

Copy link to clipboard

Copied

I updated XD because I couldn't open a few files that were created in a newer version..

But now my local file won't open. I get a message saying: "The document “DocumentName” could not be opened."

Help! how can I open my files? they are not on the cloud.

 

{Renamed By MOD}

Topics

Open and save docs

Views

276

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to open a local document in Adobe XD

New Here ,
May 03, 2020

Copy link to clipboard

Copied

I updated XD because I couldn't open a few files that were created in a newer version..

But now my local file won't open. I get a message saying: "The document “DocumentName” could not be opened."

Help! how can I open my files? they are not on the cloud.

 

{Renamed By MOD}

Topics

Open and save docs

Views

277

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 04, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. I'd request if you can share a few more details like:

 

  1. The version of Adobe XD.
  2. Is this happen with a specific file? Please check if you are able to open any other local document?
  3. Please also try to open a newly created file in this version and see if you are able to open that.
  4. A screenshot of the error message or error code.

 

We're here to help, just need more information.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jun 01, 2020

Copy link to clipboard

Copied

Hi there,

 

I would like to follow up on the issue. Are you still having trouble or the issue has been resolved? Please let us know if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...