Unable to open a specific cloud file in XD it keeps syncing.

[Bohan Chen]

I am working on an XD file with the team. After updating to the latest version of XD, I can't open the file. It keeps showing syncing. I tried to restart my mac and reopen the app, but none of these work.

I can open other XD cloud files. I just have trouble with this one.

<The Title was renamed by moderator>

[HARSHIKA_VERMA]

Hi there, 

We are sorry to hear you are having trouble with opening this file. We would request you to please try to open this file from https://assets.adobe.com/cloud-documents and let us know if that helps.

Thanks,

Harshika

[Bohan Chen]

Hi Harshika,

Thank you for your reply. I tried to open through cloud documents, but I have the same issues.

Best,

Bohan Chen

[HARSHIKA_VERMA · Accepted solution]

Hi Bohan,

Sorry for the delay in response. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and see if that helps?

If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.

Hope it helps.

Thanks,

Harshika

[Bohan Chen]

Hi Harshika,

We finally fixed this issue. I would like to share the process.

uninstalled everything, reinstalled all programs, and the previous version of XD, reopened the file, and then updated to the newest version XD.

I think there might be conflicts between different issues of XD.

Thank you

Bohan Chen