I am working on an XD file with the team. After updating to the latest version of XD, I can't open the file. It keeps showing syncing. I tried to restart my mac and reopen the app, but none of these work.
I can open other XD cloud files. I just have trouble with this one.
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We are sorry to hear you are having trouble with opening this file. We would request you to please try to open this file from https://assets.adobe.com/cloud-documents and let us know if that helps.
Thank you for your reply. I tried to open through cloud documents, but I have the same issues.
Sorry for the delay in response. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and see if that helps?
If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.
Hope it helps.
We finally fixed this issue. I would like to share the process.
uninstalled everything, reinstalled all programs, and the previous version of XD, reopened the file, and then updated to the newest version XD.
I think there might be conflicts between different issues of XD.