Highlighted

Unable to open a specific cloud file in XD it keeps syncing.

Community Beginner ,
Jun 19, 2020

Copy link to clipboard

Copied

I am working on an XD file with the team. After updating to the latest version of XD, I can't open the file. It keeps showing syncing. I tried to restart my mac and reopen the app, but none of these work.

I can open other XD cloud files. I just have trouble with this one.

Screen Shot 2020-06-19 at 10.40.50 AM.png

 

<The Title was renamed by moderator>

Hi Bohan,

 

Sorry for the delay in response. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and see if that helps?

 

If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.

 

Hope it helps.

 

Thanks,

Harshika

TOPICS
Open and save docs, Product performance

Views

88

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to open a specific cloud file in XD it keeps syncing.

Community Beginner ,
Jun 19, 2020

Copy link to clipboard

Copied

I am working on an XD file with the team. After updating to the latest version of XD, I can't open the file. It keeps showing syncing. I tried to restart my mac and reopen the app, but none of these work.

I can open other XD cloud files. I just have trouble with this one.

Screen Shot 2020-06-19 at 10.40.50 AM.png

 

<The Title was renamed by moderator>

Hi Bohan,

 

Sorry for the delay in response. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and see if that helps?

 

If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.

 

Hope it helps.

 

Thanks,

Harshika

TOPICS
Open and save docs, Product performance

Views

89

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 19, 2020 0
Adobe Employee ,
Jun 19, 2020

Copy link to clipboard

Copied

Hi there, 

 

We are sorry to hear you are having trouble with opening this file. We would request you to please try to open this file from https://assets.adobe.com/cloud-documents and let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 19, 2020 1
Community Beginner ,
Jun 19, 2020

Copy link to clipboard

Copied

Hi Harshika,

 

Thank you for your reply. I tried to open through cloud documents, but I have the same issues.

 

Best,

 

Bohan Chen

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 19, 2020 0
Adobe Employee ,
Jun 29, 2020

Copy link to clipboard

Copied

Hi Bohan,

 

Sorry for the delay in response. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and see if that helps?

 

If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.

 

Hope it helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 29, 2020 1
Community Beginner ,
Jun 29, 2020

Copy link to clipboard

Copied

Hi Harshika,

 

We finally fixed this issue. I would like to share the process.

uninstalled everything, reinstalled all programs, and the previous version of XD, reopened the file, and then updated to the newest version XD.

I think there might be conflicts between different issues of XD.

 

Thank you

 

Bohan Chen

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 29, 2020 0