Unable to open Adobe XD Cloud Document, getting error" Can't open this document"

[AshleighW]

I am trying to open a XD file that was saved to my adobe cloud, but i get this error:


This is what I'm trying to open ... the XD preview link is still workingThis is the error I get

The preview link is still working thankfully.

Is there any way for me to recover the working XD file?

{Renamed By MOD}

[Rishabh_Tiwari · Accepted solution]

Hi Ashleigh,

Sorry to hear about the trouble. Could you please try the steps shared on this discussion: https://community.adobe.com/t5/adobe-xd/error-sorry-we-can-t-open-this-document-in-xd/m-p/10791169?p...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[AshleighW]

Thank you! Much appreciated - that worked and I was able to download it. In my panic, I didn't even realize that was an option!

[HARSHIKA_VERMA]

We are glad to hear you're back on track. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

Thanks,

Harshika