Unable to open Adobe XD Cloud Document, getting error" Can't open this document"

Community Beginner ,
Apr 14, 2020 Apr 14, 2020

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I am trying to open a XD file that was saved to my adobe cloud, but i get this error:


This is what I'm trying to open ... the XD preview link is still workingThis is what I'm trying to open ... the XD preview link is still workingThis is the error I getThis is the error I get

 

The preview link is still working thankfully.

Is there any way for me to recover the working XD file?

 

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correct answers 1 Correct Answer

Adobe Employee , Apr 14, 2020 Apr 14, 2020
Hi Ashleigh, Sorry to hear about the trouble. Could you please try the steps shared on this discussion: https://community.adobe.com/t5/adobe-xd/error-sorry-we-can-t-open-this-document-in-xd/m-p/10791169?page=1#M20227 Let us know if this helps or if you need any further assistance. Regards Rishabh

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Adobe Employee ,
Apr 14, 2020 Apr 14, 2020

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Hi Ashleigh,

 

Sorry to hear about the trouble. Could you please try the steps shared on this discussion: https://community.adobe.com/t5/adobe-xd/error-sorry-we-can-t-open-this-document-in-xd/m-p/10791169?p...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Apr 14, 2020 Apr 14, 2020

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Thank you! Much appreciated - that worked and I was able to download it. In my panic, I didn't even realize that was an option!

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Adobe Employee ,
Apr 14, 2020 Apr 14, 2020

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We are glad to hear you're back on track. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

 

Thanks,

Harshika

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