Unable to open Adobe XD getting error 5718 on Windows

[Rita5EF6]

Hello,

I have a problem opening my Adobe XD, I get the error: "Feche e reinicie o XD, depois tente abrir o documento novamente. (erro 5719)" - Translation: close XD and reopen it, then try again to open the file . (error 5719)

Already tried:
- Reinstall adobe XD and all other applications
- Reinstall Creative Cloud and all APPs
- Remove the user account
Nothing worked.

I tested with another account, on the same machine but the problem does not happen. I made a chat with Abobe's support who informs me, the user (user profile) has to be administrator of the machine. For a business environment (For security and other reasons), it does not make sense,  the user have to be a administrator of the machine to use one APP (adobe XD).

I have already placed the user with Read and Write permissions on adobe folders, but even then the problem persists.

Is it really necessary for the user to be a machine administrator? Because?

Is there no way around this situation?

No other application needs to be a machine admin to use, correct?

Note: The user where the problem did not happen, was in my machine administrator login.

Can you help?

Regards

<The Title was renamed by moderator>

[HARSHIKA_VERMA]

Hi there, 

Sorry for the trouble and thanks for trying the steps shared by Ares. We would like to know if you are working in an Enterprise network. Please share the OS and XD versions of your machine.

We will try our best to help.

Thanks,

Harshika

[Syed Rahad5E3F]

Hi my XD says that "Please close and relaunch XD, Then try opening your document again (error 5718)

Already uninstalled and reinstalled the app but did not work.

[HARSHIKA_VERMA]

Hi there,

Sorry to hear you are unable to open the document in XD. We would request you to please try the steps suggested here: https://community.adobe.com/t5/adobe-xd/unable-to-open-adobe-xd-getting-error-5718-on-windows/m-p/11...

Let us know if that helps. We're here to help.

Thanks,

Harshika

[ItzikT]

I even went as far as re-installing my PC and this is still happening.

I opned a case for Adobe support and they just said "we know, it'll be fixed sometime".

That's it...

[HARSHIKA_VERMA]

Hi ItzikT

I understand it could be frustrating. I'll make sure to share the feedback with the team for making necessary improvements as soon as possible. I will also check the bug related and update my comments on it.

I am sorry for the convenience.

Thanks,

Harshika

[Joliet]

hi. can you please describe what "5. Repair the Creative Cloud Desktop app and restart the machine" means? what should i do here ? tnx

[rachel25141376eupk]

Follow this steps 

1. Uninstall XD and Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete the Adobe XD CC folder from  C:\Program Files\Common Files\Adobe.

5. Repair the Creative Cloud Desktop app and restart the machine.

6. Then Install XD again.

Greeting,

Rachel Gomez