I have a problem opening my Adobe XD, I get the error: "Feche e reinicie o XD, depois tente abrir o documento novamente. (erro 5719)" - Translation: close XD and reopen it, then try again to open the file . (error 5719)
- Reinstall adobe XD and all other applications
- Reinstall Creative Cloud and all APPs
- Remove the user account
I tested with another account, on the same machine but the problem does not happen. I made a chat with Abobe's support who informs me, the user (user profile) has to be administrator of the machine. For a business environment (For security and other reasons), it does not make sense, the user have to be a administrator of the machine to use one APP (adobe XD).
I have already placed the user with Read and Write permissions on adobe folders, but even then the problem persists.
Is it really necessary for the user to be a machine administrator? Because?
Is there no way around this situation?
No other application needs to be a machine admin to use, correct?
Note: The user where the problem did not happen, was in my machine administrator login.
Can you help?
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Hi, I have tried this over, and over again.
I've followed all the steps listed as solutions here.
None of these solutions work.
It's the only app on Adobe Cloud that does not work.
All the other ones (Photoshop, Illustrator, Premiere, Dreamweaver, Character Animator, etc, etc) work perfectly well.
It's incredible that Adobe XD simply is not fit for purpose.
It does not even start.
Always: Error 5718
Is anyone at Adobe taking this issue seriously? It seems not.
We will have to use competitor software for wireframing a website, which is also free and online!
What a shame.
It's not working here. Anyone resolved this already?
Hello, XD is not working. I updated the tool and is crash. Now, I tried to install the version before the update but is not working also.. Error 5718
Still same error, perhaps we should collect some money and send it to Adobe, and THEN they would help us
Hi, I did those steps and helped:
1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete the Adobe XD CC folder from C:\Program Files\Common Files\Adobe.
5. Repair the Creative Cloud Desktop app and restart the machine.
6. Then Install XD again.
I'm currently having this same problem, anyone found any solution?
Only if you pay Adobe offers some support to give solutions?
Then don´t offer the free trial and save the users some time.
Months with no answer to several users with the same error