Unable to open Adobe XD getting error 5718.

New Here ,
Oct 06, 2020

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Hello,

 

I have a problem opening my Adobe XD, I get the error: "Feche e reinicie o XD, depois tente abrir o documento novamente. (erro 5719)" - Translation: close XD and reopen it, then try again to open the file . (error 5719)

Already tried:
- Reinstall adobe XD and all other applications
- Reinstall Creative Cloud and all APPs
- Remove the user account
Nothing worked.

 

I tested with another account, on the same machine but the problem does not happen. I made a chat with Abobe's support who informs me, the user (user profile) has to be administrator of the machine. For a business environment (For security and other reasons), it does not make sense,  the user have to be a administrator of the machine to use one APP (adobe XD).

I have already placed the user with Read and Write permissions on adobe folders, but even then the problem persists.

Is it really necessary for the user to be a machine administrator? Because?

 

Is there no way around this situation?

 

No other application needs to be a machine admin to use, correct?

 

Note: The user where the problem did not happen, was in my machine administrator login.

 

Can you help?

 

Regards

 

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Crash on windows

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1 Correct Answer

Adobe Employee , Jan 28, 2021
HARSHIKA_VERMA Adobe Employee , Jan 28, 2021
Hi there,   Sorry to hear you are still experiencing the issue with XD. I would request you to please try the below steps -   1. Uninstall XD.2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.3. Delete temp files by going to run(Win+r) then %temp%4. Delete the Adobe XD CC folder from  C:\Program Files\Common Files\Adobe. 5. Repair the Creative Cloud Desktop app and restart the machine. 6. Then Install XD again.   Let us know if that helps.   Thanks, Harshika

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Community Beginner ,
Feb 19, 2021

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Hi, I have tried this over, and over again.

I've followed all the steps listed as solutions here.

Several times.

None of these solutions work.

It's the only app on Adobe Cloud that does not work.

All the other ones (Photoshop, Illustrator, Premiere, Dreamweaver, Character Animator, etc, etc) work perfectly well.

It's incredible that Adobe XD simply is not fit for purpose.

It does not even start.

Always: Error 5718 

Is anyone at Adobe taking this issue seriously? It seems not.

We will have to use competitor software for wireframing a website, which is also free and online!

What a shame.

 

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New Here ,
Dec 16, 2020

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It's not working here. Anyone resolved this already?

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Community Beginner ,
Jan 28, 2021

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Still not solved

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New Here ,
Dec 16, 2020

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Hello, XD is not working. I updated the tool and is crash. Now, I tried to install the version before the update but is not working also.. Error 5718

Please help

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Community Beginner ,
Jan 28, 2021

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Still same error, perhaps we should collect some money and send it to Adobe, and THEN they would help us

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New Here ,
Feb 02, 2021

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Hi, I did those steps and helped:

1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete the Adobe XD CC folder from  C:\Program Files\Common Files\Adobe.

5. Repair the Creative Cloud Desktop app and restart the machine.

6. Then Install XD again.

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New Here ,
Jan 14, 2021

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I'm currently having this same problem, anyone found any solution?

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Community Beginner ,
Jan 28, 2021

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Only if you pay Adobe offers some support to give solutions?

Then don´t offer the free trial and save the users some time.

Months with no answer to several users with the same error

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