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Unable to open any cloud XD file. It doesn't sycn with cloud.

New Here ,
Jun 18, 2020

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Adobe xd keeps logging me out and not syncing my files to the cloud. I keep on uninstalling and reinstalling adobe xd and I can open my files again but after a while, the issue is occurring again and it gets really irritating already. Why is this happening?

 

I was even considering buying the premium version but this issue is a deal-breaker.

 

<The Title was renamed by moderator>

Hi there,

 

We are sorry to hear you are experiencing issue with XD files not syncing to the cloud. We would like to know a few more details to investigate the issue-

 

 

If that doesn't help, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

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Open and save docs, Product performance

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Unable to open any cloud XD file. It doesn't sycn with cloud.

New Here ,
Jun 18, 2020

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Adobe xd keeps logging me out and not syncing my files to the cloud. I keep on uninstalling and reinstalling adobe xd and I can open my files again but after a while, the issue is occurring again and it gets really irritating already. Why is this happening?

 

I was even considering buying the premium version but this issue is a deal-breaker.

 

<The Title was renamed by moderator>

Hi there,

 

We are sorry to hear you are experiencing issue with XD files not syncing to the cloud. We would like to know a few more details to investigate the issue-

 

 

If that doesn't help, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

TOPICS
Open and save docs, Product performance

Views

59

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 18, 2020 0
Adobe Employee ,
Jun 19, 2020

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Hi there,

 

We are sorry to hear you are experiencing issue with XD files not syncing to the cloud. We would like to know a few more details to investigate the issue-

 

 

If that doesn't help, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

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Jun 19, 2020 0