Unable to open any cloud XD file. It doesn't sycn with cloud.

[#1]

Adobe xd keeps logging me out and not syncing my files to the cloud. I keep on uninstalling and reinstalling adobe xd and I can open my files again but after a while, the issue is occurring again and it gets really irritating already. Why is this happening?

I was even considering buying the premium version but this issue is a deal-breaker.

<The Title was renamed by moderator>

[#2]

Adobe xd keeps logging me out and not syncing my files to the cloud. I keep on uninstalling and reinstalling adobe xd and I can open my files again but after a while, the issue is occurring again and it gets really irritating already. Why is this happening?

I was even considering buying the premium version but this issue is a deal-breaker.

<The Title was renamed by moderator>

[#3 · Accepted solution]

Hi there,

We are sorry to hear you are experiencing issue with XD files not syncing to the cloud. We would like to know a few more details to investigate the issue-

• Which operating system you are working on?
• Please share the screenshot of your about XD info page.
• Are you able to open the file from here: https://assets.adobe.com/cloud-documents

If that doesn't help, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

Let us know if that helps. We'll try our best to help.

Thanks,

Harshika