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Unable to open Cloud documents, getting error" Sorry, we can't open this document"

New Here ,
May 22, 2020

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I haven't been able to open any of my XD files on my Cloud since Wednesday. The error message says " Sorry, we can't open this document" 

 

Please help!

 

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Open and save docs

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Unable to open Cloud documents, getting error" Sorry, we can't open this document"

New Here ,
May 22, 2020

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I haven't been able to open any of my XD files on my Cloud since Wednesday. The error message says " Sorry, we can't open this document" 

 

Please help!

 

{Renamed By MOD}

TOPICS
Open and save docs

Views

322

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May 22, 2020 0
Adobe Employee ,
May 22, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with this. Could you please share a few more details like:

 

  1. A screenshot of the About XD info page under the Help menu if you have Windows and if you have macOS it would be under the XD menu.
  2. Please sign out of XD and the Adobe CC Desktop app and close the CoreSync Process and all the Adobe related processes from the Task Manager or Activity monitor and then check again if you are able to access the documents.

 

Regards

Rishabh

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May 22, 2020 0
New Here ,
May 22, 2020

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Screen Shot 2020-05-22 at 10.34.57 AM.pngScreen Shot 2020-05-22 at 10.34.48 AM.png

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May 22, 2020 0
Adobe Employee ,
May 25, 2020

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Thanks for sharing the screenshot, Lindsey. Could you please share the screenshot of the About XD info page under the help menu, and also please confirm if you tried the above-mentioned steps?

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May 25, 2020 0