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Unable to open Cloud Documents in Adobe XD

New Here ,
Apr 09, 2020

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Please help me with this problem, there are many important work files there. Why I can't open all saved files on Xd Cloud?

I use macOS High Sierra, this has never happened before.

vixturistic_0-1586484027109.png

 

{Renamed By MOD}

 

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Crash on mac, Data loss, Open and save docs

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Unable to open Cloud Documents in Adobe XD

New Here ,
Apr 09, 2020

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Please help me with this problem, there are many important work files there. Why I can't open all saved files on Xd Cloud?

I use macOS High Sierra, this has never happened before.

vixturistic_0-1586484027109.png

 

{Renamed By MOD}

 

Topics

Crash on mac, Data loss, Open and save docs

Views

251

Likes

Translate

Translate

Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 09, 2020 0
Adobe Employee ,
Apr 10, 2020

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Hi there,

 

Sorry to hear about the trouble. I'd request if you can share a few more details like:

 

  1. The screenshot of the About XD info page.
  2. Please try the steps shared here: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

And let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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