Unable to open file in local drive

[GhadeerEssa]

File pause on loading and doesn't respond is there is any way to open the file ???

Ps. file saved a local drive 

[Rishabh_Tiwari]

Hi there,

Thanks for reaching out. Please share a few more details like:

1. The version of XD.
2. Have you tried changing the location of the file?
3. Is it saved on a local hard drive or on a network drive folder synced locally?
4. Is this happening with a specific file or multiple files?

Regards

Rishabh

[GhadeerEssa]

I use the latest version, and all new files are the same problem local and cloud and it happens with multiple files and I lose my work every day .. what shall I do ???

[HARSHIKA_VERMA]

Hi there,

Sorry for the delay in response and thanks for sharing the asked information. Would you mind trying the steps suggested in this article:https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html?

Let us know if that helps.

Thanks,

Harshika