Unable to open file in local drive

New Here ,
Jan 19, 2021 Jan 19, 2021

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File pause on loading and doesn't respond is there is any way to open the file ???

Ps. file saved a local drive 

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Hi there,

 

Thanks for reaching out. Please share a few more details like:

 

  1. The version of XD.
  2. Have you tried changing the location of the file?
  3. Is it saved on a local hard drive or on a network drive folder synced locally?
  4. Is this happening with a specific file or multiple files?


Regards

Rishabh

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New Here ,
Jan 27, 2021 Jan 27, 2021

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I use the latest version, and all new files are the same problem local and cloud and it happens with multiple files and I lose my work every day .. what shall I do ???

 

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Adobe Employee ,
Feb 02, 2021 Feb 02, 2021

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Hi there,

 

Sorry for the delay in response and thanks for sharing the asked information. Would you mind trying the steps suggested in this article:https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html?

 

Let us know if that helps.

 

Thanks,

Harshika 

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