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Unable to open shared document in 31.2.12.4.

New Here ,
Aug 02, 2020

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Installed the latest version of Adobe XD on my Mac and got an error:
Can't connect to document

Someone is editing this document in an older version of XD.

 

According to my colleagues, theirs is up-to-date and they have version 31.1.12.

Is there a way to download and install XD versions specifically?

Hi Jerald, 

 

I am sorry for the delay in response. Would you mind checking with your collegues if the update isn't available to them on the Creative Cloud desktop app? They should be able to update or install XD directly from Creative Cloud.

 

Let me know if that helps.

 

Thanks,

Harshika

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Unable to open shared document in 31.2.12.4.

New Here ,
Aug 02, 2020

Copy link to clipboard

Copied

Installed the latest version of Adobe XD on my Mac and got an error:
Can't connect to document

Someone is editing this document in an older version of XD.

 

According to my colleagues, theirs is up-to-date and they have version 31.1.12.

Is there a way to download and install XD versions specifically?

Hi Jerald, 

 

I am sorry for the delay in response. Would you mind checking with your collegues if the update isn't available to them on the Creative Cloud desktop app? They should be able to update or install XD directly from Creative Cloud.

 

Let me know if that helps.

 

Thanks,

Harshika

Views

55

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 02, 2020 0
Adobe Employee ,
Aug 05, 2020

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Hi Jerald, 

 

I am sorry for the delay in response. Would you mind checking with your collegues if the update isn't available to them on the Creative Cloud desktop app? They should be able to update or install XD directly from Creative Cloud.

 

Let me know if that helps.

 

Thanks,

Harshika

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