Unable to open Sketch File into XD on macOS.

Community Beginner ,
Oct 12, 2020

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Hello,

I have XD ver. 33 installed on my MacOS Catalina ver. 10.15.7

Even few weeks ago, I could open/import Sketch file in XD.

Can anyone help, why I can't open Sketch file in XD anymore?

Thanks

 

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TOPICS
Import and export, Product performance

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Adobe Employee ,
Oct 12, 2020

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Hi there,

 

Sorry to hear you are unable to open Sketch file in XD. Would you mind telling us if it's happening with a specific file or all the files? Is it possible for you to share the Sketch file with us over a private message so that we can check at our end? You may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with us over a private message.

 

We will try our best to help.

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

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Sykot AUTHOR
Community Beginner ,
Oct 12, 2020

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Hello,

I can't open any files 😞

Please note that, I have designed with Sketch ver. 50.2 (I moved to XD parmaently about 2 years ago)

Here's one file https://drive.google.com/file/d/1JlOOdE9xQzHuxFpvqg-iAgj6Z8LVDYsq/view?usp=sharing

Thanks for helping!

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Adobe Employee ,
Oct 18, 2020

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Sorry for the delay in response and thanks for sharing the file. I am able to open this file at my end. Could you please try signing out of XD, Creative Cloud, restart the machine and then sign back in?

 

Let us know if that helps.

 

Thanks,

Harshika

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Sykot AUTHOR
Community Beginner ,
Oct 18, 2020

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I did signout, restarted my mac. But no luck 😞

I even uninstalled XD and then reinstalled, it didn't work either.

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Adobe Employee ,
Nov 02, 2020

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Hi there,

 

Sorry for the delay in response. Are you still experiencing the issue while opening the file in XD on 34.1 version? If yes, please connect with us directly using this link: https://helpx.adobe.com/contact.html

 

We'll try our best to help.

 

Thanks,

Harshika

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Sykot AUTHOR LATEST
Community Beginner ,
Nov 03, 2020

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Hello,

Yes, still having issues with version 34.2.12 on my Mac.

Just to test, I installed XD on Windows and all files are opening fine with XD on Windows 10.

Alright, I will contact at https://helpx.adobe.com/contact.html later today.

Thanks for helping!

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