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Hello,
I have the latest version of XD from Adobe CC app. I even uninstalled and reinstalled it. There is no newer version to get other than 36, but it's not being offered via CC.
When I open an XD file it says that it was made with a newer version and to please update.
I've read every thread I can find on the internet. Is there something else I can try?
What the hell is going on here? It's happening all the time. I get sent a file, cannot open it.
Blocking all my work and driving me insane.
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Hi there,
We are sorry for the frustration. I would request you to please try the steps mentioned in this article: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html and if that doesn't help, please try signing out of Creative Cloud and XD, restart the machine and then sign back in.
Let us know if that helps.
Thanks,
Harshika
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Hi there,
We are sorry for the frustration. I would request you to please try the steps mentioned in this article: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html and if that doesn't help, please try signing out of Creative Cloud and XD, restart the machine and then sign back in.
Let us know if that helps.
Thanks,
Harshika