Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019

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Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

<The Tittle was edited by Moderator.>

Hi All,

 

Thank you for your patience. It appears that the issue is resolved with XD 33 version update. Please let us know if you're still experiencing the issue after updating XD to the latest version.

 

We will be happy to help.

 

Thanks,

Harshika

Topics

Crash on windows, Product performance

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New Here ,
Jan 01, 2020

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Hello,

 

I am getting the error code 86 when I try to open xd file. I have uninstalled and reinstalled the sofrware and I have created a second account on my PC but nothing worked.

 

 

I want to try downgrading my XD software, being that the issue began when I upgraded to the newest.version of XD.

 

When I followed the instructions provided online the only option is to unstall.

 

Can you help me downgrade.Capture 1.PNGCapture 2.PNG

 

<The Title was renamed by moderator>

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Community Beginner ,
Jan 01, 2020

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adobe is not that helpful i wanted to use the software via windows 8 but i can't

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Adobe Employee ,
Jan 01, 2020

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Hi there,

 

We are sorry to hear you are having trouble downloading the older version of XD. Would you mind confirming if you have tried signing out of Creative Cloud app & sign back in?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jan 01, 2020

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I did the following 

 

1. Signed out and signed back in

2. Uninstalled, reinstalled, and signed back in

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Adobe Community Professional ,
Jan 02, 2020

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Hi, have you tried this guide? Error code 86 | Creative Cloud

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Adobe Employee ,
Jan 07, 2020

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Thank you for trying the troubleshooting steps. Could you please confirm if the solution provided by Italo in the link helped you?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jan 07, 2020

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As title mentioned, I am having trouble opening a specific xd design file. Is there anyway recovering the document? Does xd stores any temp copy on machine?

 

XD-file-issue.png

 

Detailed case:

It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

 

While I was working on it there was a power issue occured and my win-10 (build 1909) got restarted. Didn't got a scope to manually save the document. When the pc restarted and tried opening the document it started showing "Error code: 86" this is not a valid xd document.

 

What I've tried so far:

1. Created a new windows user account:

Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

 

2. Tried viewing binary preview:

Tried opening the document in sublime to see the biary preview (I hope binary preview is the right term) but I found all zeros (0000 0000 0000 0000 0000 0000 0000 0000) while previewing other xd document has various alphanumeric values.

 

Questions

Q1. Is there anyway I can open this corrupted xd document? I haven't ever stored this document on creative cloud.

Q2. Does xd keeps any temp copy somewhere in "AppData\Local" under windows environment?

Q3. What caused this issue to occure?

 

Any help would be much appreciated.

Thanks. 

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Adobe Employee ,
Jan 07, 2020

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Hi Joshi,

 

We are sorry to hear you are having trouble opening the file in XD & thank you for trying the initial trouble shooting steps. Would you mind sharing the file with us over a private message? You may upload the file to a shared location such as Creative Cloud or dropbox and share the url with me.

 

We will try our best to help.

 

I am also merging this post with this link: https://community.adobe.com/t5/adobe-xd/error-86-while-opening-the-file-in-xd-version-21-1-12-3/m-p/...

 

Thanks,

Harshika

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New Here ,
Jan 07, 2020

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Hi Harshika,

 

Sent you a private message containing the creative cloud link to the source .xd design file throwing error. Please take a look.

 

Thanks!

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Adobe Employee ,
Jan 08, 2020

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Thank you for sharing the file with me. I am checking with the team to investigate the issue with the file. I will get back to you as soon as i have an update on it.

 

Thanks,

Harshika

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New Here ,
Aug 26, 2020

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Hi @Harishka, same thing happened to me today. I was working on international project and it got crashed and not opening even I have tried all troublshootings you have suggested. Let me know how can I send you the file. I need my design file badly as all the work of development team is also stucked now.

Thank you

Furqan

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New Here ,
Apr 02, 2020

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i have same problem how to solve this ?

 

 

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Adobe Employee ,
Apr 03, 2020

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Hi Nishu,

 

I am sorry to hear you are having trouble opening the file in XD and getting error 86. Would you mind telling me if it's a local file or a cloud file? Are you facing trouble with all the files or with a specific file? What is the OS and XD version of your machine?

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Feb 09, 2020

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Error Code :86Error Code :86

Adobe XD Version: 26.0.22.5      OS: Windows 10

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New Here ,
Feb 10, 2020

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Hi there,

Sorry to hear about the trouble. We would like to know when exactly you have started experiencing this issue? Does this message comes up only when accessing the file stored in Document Cloud?    

Check if the Creative Cloud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

Thanks,

Divya

Adobe XD

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Adobe Community Professional ,
Feb 10, 2020

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Hi, does this problem also occur with other files or only with a specific file?

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New Here ,
Mar 11, 2020

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I have the SAME problem as his. I've tried different versions, no luck. Tried creating new win 10 account, still no luck.

Mine only happened to one file. I still can open other .xd files just file.

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New Here ,
Sep 24, 2020

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I have the same problem..in spacifc file

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New Here ,
Feb 25, 2020

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I cannot open my file in Adobe XD. I have a message about Error 86. I have the latest Adobe Updates, reinstalled XD, create new account in windows and nothing can help. I don't know what i should do. My project is 3-mths hard work.

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Adobe Employee ,
Feb 25, 2020

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Hi there,

 

I understand your frustration. I would feel the same in your situation. A few more details would be helpful like-

 

  • Would you mind confirming if it's happening with a specific file or all the files?
  • Are those cloud documents or local documents?
  • Could you please share the screenshot of your about XD info page?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Mar 11, 2020

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Hi there, 

 

I am expriencing error code 86 with my document, and cannot open it. I have seen this has effected many users but theres no fix I can see in the forums. 

 

I have tried all the recommended steps (activity monitor, uninstalling, etc), and even tried on a sperate computer with a seperate adobe account. Running the latest XD version also. 

 

I have the AdobeLogs file generated also. If a member of support can assist that would be much apprecaited indeed. 

 

Thanks!

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Adobe Employee ,
Mar 11, 2020

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Hi there,

 

I am sorry to hear you are experiencing issues with XD and thanks for trying the steps mentioned on the community. Would you mind telling me if it's happening with a specific file or all the files? Are you working on the cloud document or local document? Please share the screenshot of your about XD info page.

 

I will try my best to help.

 

Thanks,

Harshika

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Community Beginner ,
Mar 11, 2020

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Thanks for your quick reply, Harshika! 

 

Here are the screenshots. It is happening for only one file, all others are working fine. The file is a local file - I have several local files, and several in the cloud. The file was last accessed at the same time as all of the others, and saved without any issues, and the others open without any issues at all.

 

Any help would be much apprecaited. I can share the file and the log with you if that helps via a private message.

 

About.png

Screenshot_11_03_2020__14_25.png

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Adobe Employee ,
Mar 11, 2020

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Thank you for sharing the additional information. Would you mind creating a copy of this file and then try to rename this duplicate file and try to open the file?

 

Let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Mar 12, 2020

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This was one of the first things I tried - it doesn't make the file readable. 

 

I have tried all the simple fixes that have been suggested in the various topics about this - none have worked so far. 

 

 

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Community Beginner ,
Mar 13, 2020

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Harshika, I see in previous threads Adobe support has requested the file in question and also the log report - are you able to attempt a repair to a file facing this issue, once it is sent over? 

 

Really don't want to lose all my work over this so willing to share it with you if thats something that can be done!

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New Here ,
Mar 24, 2020

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It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

 

캡처.PNG

"Error code: 86" this is not a valid xd document.

 

I have already done everything according to the instructions in the link below.

I also tried downgrading but got the same error.

 

https://community.adobe.com/t5/adobe-xd/crash-load-error-86-while-opening-the-file-in-xd/m-p/1056503...

 

Send my files together. And if possible, I hope that the problem is resolved as soon as possible and let me know.

 

And can you make the document I sent private? I uploaded it to solve the problem, so I hope it can be deleted.

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Adobe Employee ,
Mar 25, 2020

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Hi Yooareum,

 

Sorry to hear you are having trouble opening the local file in XD and thank you for sharing the file with us. We would like to know a few more details in order to escalate the issue to the team-

 

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Mar 25, 2020

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Sorry for the delay in response. If you are still experiencing the issue while opening the file in XD. Please share the file me with over a private message along with the log file using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html so that I can log a bug and escalate it to the team.

 

Please share your OS and XD version of your machine.

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Mar 25, 2020

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Hi Harshika

 

The version I use is 28.2.12.
And I tried the version at 28.1.12.

I sent my log file link to your personal message. Please confirm.

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Adobe Employee ,
Mar 27, 2020

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Thank you for sharing the log file. Is it possible for you to share a sample XD file with me as well so that I can log a bug and team can investigate on it?

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Mar 30, 2020

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Didn't I already share the sample xd file to you? I don't know what to tell you.

I'll share the best file I sent before.

I sent my file link to your personal message. Please confirm.

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Adobe Employee ,
Mar 30, 2020

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Thank you for sharing the file. I will check and investigate on it and will get back to you.

 

Thanks,

Harshika

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Adobe Employee ,
Mar 31, 2020

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Yes I received it. I have raised a bug for your issue and the team is working on it. I have also sent you a private message. Could you please check and confirm if you have received or not?

 

Thanks,

Harshika

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New Here ,
Mar 31, 2020

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I used the latest version 28.3 after checking the messenger, but the same error occurs.

When will this problem be solved?

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Adobe Employee ,
Apr 01, 2020

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Thanks for sharing the file. I have logged a bug for the issue and our team is investigating on it.

 

Thanks,

Harshika

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