Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019

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Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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Hi All,

 

We are sorry to hear you are having trouble with the XD file and getting error 86 on the local document. We would request you to please try the following steps below:

 

  • Try to open the file on other machine. If the file opened up, rename the file and then try to open the file again on the first machine.
  • Please create a new user account of your machine and then try to open the file.

     Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

     

     Mac: https://www.youtube.com/watch?v=95Z107ceDfk
  •  For few users this specific solution worked" Forget all about updating an anything! Just press (cmd-space) and then source fore Activitties monitor, and then close all adobe things, after that start again"

 

If none of the above solution worked, there is a bug logged for the issue and the team is working on it. You may definitely see improvements in future releases of XD. I will update you as soon as the team fixes the issue.

 

Thanks,

Harshika

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Crash on windows, Product performance

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New Here ,
May 03, 2014

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I'm trying to down load a program from creative cloud and I keep getting an error: # 86. It says that it believes my computer is running another instance of creative cloud or something.

It says specifically:

Another version of Creative Cloud desktop is currently running. (error code: 86)

Please help

thank you

a

Amber

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Adobe Employee ,
May 05, 2014

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Amber which operating system are you using?  Have you tried rebooting your computer?  Please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install the Adobe Creative applications included with your membership.

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New Here ,
Jul 23, 2014

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I believe amhdestiny and i are having the same problem. i'm trying to install the Adobe Creative Cloud Desktop App, not an individual program apps. i get exactly the same error message amhdestiny describes above. i installed all CC apps 2 months ago and they all work well, except for the Desktop App. i want now to install TypeKit, but i can't because the Adobe CC installer says the error above.

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Adobe Employee ,
Jul 23, 2014

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No-way have you rebooted your computer and then tried to update?  If so then please try the steps listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

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New Here ,
Nov 06, 2014

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Forget all about updating an anything! Just press (cmd-space) and then source fore Activitties monitor, and then close all adobe things, after that start again

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New Here ,
Dec 02, 2014

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you are amazing.

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New Here ,
Dec 02, 2014

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where is source on the mac?

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New Here ,
Dec 02, 2014

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nevermind! Got it! u type it in to the spotlight bar! You're awesome!!

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New Here ,
Dec 16, 2014

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Thank you! This worked! Christian123456 YOU ROCK

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Adobe Employee ,
Apr 16, 2015

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Hi all,

We have created a document to address this issue https://helpx.adobe.com/creative-cloud/kb/error86-creativecloud.html

Let us know your feedback on the document.

Thanks,

Preran

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New Here ,
Jun 12, 2019

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hello. how can i fix error 86 in adobe xd?

i have worked on it for long time and i can not imagine to loos it!!!

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Adobe Employee ,
Jun 12, 2019

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Hi Neda,

Sorry to hear you're having trouble using Adobe XD and getting error 86. We will try our best to help you with this error.

To proceed further, we will need to investigate the log files of your machine. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

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Adobe Community Professional ,
Jul 24, 2019

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Hi, we're sorry you're having trouble with Adobe XD. In order to help you, you need to provide us with some useful information, such as:

  • Adobe XD version in use;
  • Specifications of your computer;
  • Check if the Creative CLoud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

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Adobe Employee ,
Aug 07, 2019

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Hi Patricia,

Could you please confirm if you're still facing the issue or you need further assistance on this? We'd be happy to help.

Thanks,

Harshika

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New Here ,
Sep 18, 2019

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I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error.

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Adobe Employee ,
Sep 20, 2019

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Hi there,

 

we are sorry to hear that you're facing trouble opening the file in XD and getting error 86. I would request you to please try creating a new user account of your machine using this link: https://www.youtube.com/watch?v=j3UwhgNXsvM and then try to open the file again.

 

Let us know if that helps.

 

Thanks,

Harshika

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Adobe Employee ,
Sep 23, 2019

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Hi there, 

 

Could you please confirm if you're still facing the issue? Please let us know if you need more assistance on this. We'd be happy to help.

 

Thanks,

Harshika

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New Here ,
Dec 25, 2019

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Hi,
Followed the troubleshooting steps mentioned above, Nothing is working out.

I have the xd saved on my local machine. I do have its Temporary file saved on my local machine.
I also tried the steps Adobe Customer Care mentioned, that also did not work!
Is this possible? Please guide.

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New Here ,
Sep 26, 2019

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Hi, I was working on a file for couple of weeks. Today(26th Sep) Then it started to give an error. It says There was an error opening the file .....  (Error code: 86). I open it on onother system. Tried opening, but no luck. There's no problem with my other xd documents. I think this is a corrupted file error. Is there any way to fix it? I'm using Windows 10 And XD 

Thank you.

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Adobe Employee ,
Sep 26, 2019

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Hi Gaurav,

 

We are sorry to hear that you are facing trouble using Adobe XD. A few more details would be super helpful.

 

  • Woud you mind telling the OS and XD version of your machine?
  • Are you able to open the same file on other system?

 

If yes, I would suggest renaming the file on other system and save it again. 

 

Let us know if that helps.

 

Thanks,

Harshika

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