Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019 Jul 23, 2019

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Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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Crash on windows, Product performance

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correct answers 3 Correct Answers

Adobe Employee , Dec 26, 2019 Dec 26, 2019
Hi there,   Sorry for the trouble and thank you for performing the troubleshooting steps. We would request you to please try creating a new user account of your machine.   Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM Mac: https://www.youtube.com/watch?v=95Z107ceDfk   Let us know if that helps.   Thanks, Harshika

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Adobe Employee , May 11, 2020 May 11, 2020
Hi All,   We are sorry to hear you are having trouble with the XD file and getting error 86 on the local document. We would request you to please try the following steps below:   Try to open the file on other machine. If the file opened up, rename the file and then try to open the file again on the first machine.Please create a new user account of your machine and then try to open the file.  Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM    Mac: https://www.youtube.com/watch?v=95Z107ceDfk ...

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Adobe Employee , Sep 16, 2020 Sep 16, 2020
Hi All,   Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue.   Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message.   What was ...

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New Here ,
Oct 26, 2020 Oct 26, 2020

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Kindly inform if there is a scope of getting the file back, I need to start working on it asap. Thank you!

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New Here ,
Oct 22, 2020 Oct 22, 2020

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I am not able to open XD file. It shows error 86. please help me to recover my XD file.

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Hi Karthick, 

 

Sorry to hear that. We understand that it's quite frustrating. We are already tracking the issue here: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10... We would request you to please share the asked information with me over a private message so that we can share the information with the team for investigation.

 

Thanks,

Harshika

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New Here ,
Oct 31, 2020 Oct 31, 2020

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I have the same problem and I passed all day trying to solve but it's impossible.

I need to finish this project by Monday!!!! I'm desperate!

Please help- me!

helenpiva_0-1604186169823.png

 

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Suddenly I can't open XD file. Can it been restored somehow? image.pngile, I got error 86

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Hi Lenab, 

 

Thank you for reaching out, This error only occurs with locally saved documents. I'd like to know if you have encountered this error after updating to XD 34, or you're still on XD 33.1 at the moment. Please ensure that you're on the latest version XD 34. Try these steps to manually download the build (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html#Manuallycheckforlatestupd...)

 

In order to investigate this issue, we'd need the this file and logs from your machine. Please use this tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and upload the logs and the file to CC or dropbox and share the link via PM (To send a private message, go to my profile by click on the avatar and hit "Send a message")

 

Awaiting your response. 

 

Thanks,

Atul_Saini

 

 

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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I have sent all requested via PM. Thanks!

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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Hi Lenab15566619, 

 

Thank you for waiting patiently. The product team tried to recover the document, however, the attempt was unsuccessful. It was very unfortunate, I am really sorry about it. 

 

We have filed a bug, to avoid such circumstances in the future. 

 

Thanks,

Atul_Saini

 

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New Here ,
Nov 01, 2020 Nov 01, 2020

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Hi,

I know there has been post regarding this, but the screenshot I see from other post looks different, and don't see any solution this, so creating a new post to ask again.

I have tried to terminate the Adobe processes via the Activity Monitor, but no luck.

Even tried to install older versions

- 34.0.12.33
- 33.1.12

but all failed with the same error code.

 

Any help would be appreciated.

Gary

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Adobe Employee ,
Nov 02, 2020 Nov 02, 2020

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Hi Gary,

 

Sorry to hear you are experiencing issues while opening the XD file. The team is already investigating the issue, we would need few details for investigation-

 

Are you using external drives (USB drive, external HDD/SSD) or network shares?
Date and time (time zone) of the incident:
Was the file(s) on the external drives, network shares, and/or folders synced to cloud at any point in time?
Where were the files saved?
Did you observe issues with other files (XD or other types of files)?
Did you do a force shutdown of the computer or experienced a power loss?
Did you create the document where the issue is observed or was it shared?
Is there any antivirus activated on the machine? If yes, what is the name of the antivirus.
Did all the files failed to load at the same time or at different points in time (i.e. different days)?

 

Please share the XD file with me over a private message so that I can escalate it to the team. You may upload the file to a shared location such as  Creative Cloud or Dropbox and share the url.

 

Thanks,

Harshika

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New Here ,
Sep 29, 2020 Sep 29, 2020

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Hi, I'm unable to open some of my files. I get Error Code 86: Not a valid XD document. This is a document that I have done alot of work on. I have the latest verion of XD and have tried a reinstall. Any help to fix would be appreciated. Thanks!

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Adobe Employee ,
Sep 29, 2020 Sep 29, 2020

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Hi Adam,

 

Sorry to hear about the trouble. Could you please ensure that XD is updated to the latest version which is 33.1.12.4 and then try opening the file and let us know if it works? If it doesn't works, will it be possible for you to share the file with us to test it? If yes, please add the file to shared cloud storage and then you can DM the link to me by clicking on the name and then send a message.

 

Note: While sending the DM, please add this discussion link in the subject.

 

Regards

Rishabh

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New Here ,
Oct 14, 2020 Oct 14, 2020

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Hi , I'm having the same problem can you please resolve it ?

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New Here ,
Nov 29, 2020 Nov 29, 2020

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Hi, I'm having problems when i want to open a new file in xd. the error code 86 ( this is not a valid file ) appears. How can i fix it?

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Explorer ,
Dec 16, 2020 Dec 16, 2020

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When will this product be out of its alpha testing? My users are always having issues. Uninstall and reinstall is a monthly routine. 

TFNu5xfX6F.png

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New Here ,
Dec 27, 2020 Dec 27, 2020

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I was working on a XD file that is saved in my laptop and the designs in that file are copied from another cloud file that is shared with me. I updated my windows and now when I'm opening my file it's showing Error:86, how could I resolve this issue, I literally had a lot of completed designs in it, how I supposed to open it ?

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New Here ,
Jan 04, 2021 Jan 04, 2021

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Hi,

I have the same problem

Error 86 when opening file

Windows 10 version1909

Adobe XD 35.3.12.2.

File is localised on harddisk C:\

 

Any help would be appreciated.

Thanks a lot

Natacha

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New Here ,
Jan 06, 2021 Jan 06, 2021

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I found a work around!

 

My Adobe XD files are saved directly to Dropbox. When I try opening XD files from the cloud, it fails and gives me the error code. I figured out that if I download the file to my computer, I can open it. 

 

My work process:

Screen Shot 2021-01-06 at 11.27.12 AM.pngScreen Shot 2021-01-06 at 11.27.48 AM.png

 

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New Here ,
Feb 06, 2021 Feb 06, 2021

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HI, 

 

I'm facing a problem opening an xd file (saved locally in my hard drive, not a cloud document) 

 

I get this error Capture.PNG

if it helps I  already published a link for review 

https://xd.adobe.com/view/93277b44-202a-4e7a-af7e-289995e87ed3-c674/?fullscreen

 

is there any way to retrieve the file, it's for a client and I don't want to waste a week of work

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Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

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Hi there,

 

We are sorry to hear you are having trouble while opening XD. Would you mind checking if you're able to see the file here: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState? 

 

We will take it from there.

 

Thanks,

Harshika

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Thank you very much, the folders have weird names but I was able to find them based on the date modified, and the file is named copy but thank you very much I retrieved the file 🙂

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Community Beginner ,
Feb 22, 2021 Feb 22, 2021

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As of the 22nd February 2021 there is no solution to this issue.

I've tried all the suggestions on this forum and others, and Adobe XD still crashes and does not work.

 

Adobe XD error.png

 

There was a new update to Adobe XD Version 37.1.32 today, and it still does not work.

This is a serious bug that Adobe simply does not seem to care to resolve at all.

Sadly, I am now using other manufacturer software to Wireframe my websites.

It is simply incredible that Adobe is leaving such an important element of the Adobe Suite totally unattended, unresolved, for so long!

Please do something about it!

 

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New Here ,
Feb 23, 2021 Feb 23, 2021

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So, I had the same problem, but I resolved this issue using the following method:
The file that I was attempting to open was at Dropbox.

When I was trying to download directly from the folders that appear in Dropbox using in this case the free download manager, always give me that error.
But when in Dropbox I click the file, another window opens, and then there is a download button.

Using that button the file has arrived with no corruption.

Hope this helps.

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New Here ,
Feb 28, 2021 Feb 28, 2021

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Hi, I stored my data in an external drive and yesterday i was trying to open those old files as i required for my another designing project but its showing me an error 86 while i am opening the files. It's happened with all of my old files which i stored in my external hard drive. can you please help me out ? 

 

you can download one of the files from this link : https://bit.ly/2Per81r

 

i hope you will solve my problem as soon as possible, as it's quite urgent for me

 

Thanks in Advance

Aamir

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New Here ,
Mar 19, 2021 Mar 19, 2021

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Hi guys, I've recently updated my Adobe XD to V37.1.32.2 and after opening a file I'm getting:

Error code: 86 This is not a valid XD document.

Then the application crashes.

Any way around this?

I've tried rolling back the Version and opening the file but the same thing happens.

Otherwise I will have to Timemachine my Mac to recover the file.

 

Any help would be greatly appreciated, it's for a work deadline.

 

Regards, O

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