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Unable to open XD after update

Advocate ,
Aug 20, 2019

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After running an XD update the program refuses to open. When I click the program icon all that opens is a white screen. I'm forced to go trough the tedious process of actually re-booting Windows in order to be able to open XD again. How come? It's been like this for months but I can remember when it just opened. So what is this all about? It doesn't apply to any other Adobe program, it's only XD.

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Unable to open XD after update

Advocate ,
Aug 20, 2019

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After running an XD update the program refuses to open. When I click the program icon all that opens is a white screen. I'm forced to go trough the tedious process of actually re-booting Windows in order to be able to open XD again. How come? It's been like this for months but I can remember when it just opened. So what is this all about? It doesn't apply to any other Adobe program, it's only XD.

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Aug 20, 2019 0
Adobe Community Professional ,
Aug 20, 2019

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Hi Perry, it's definitely a frustrating situation, you're lucky that all you have to do is restart the computer. I'm the same after each update.

Adobe is aware of the situation and hopefully still looking for a fix to it.

Here is their help page on the topic: Adobe XD launches into a White Screen on Windows 10

You might be able to fix the issue by following some of the instructions on that link.

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Aug 20, 2019 1
italosan LATEST
Adobe Community Professional ,
Sep 12, 2019

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Hi, were you able to solve the problem with Adobe XD?

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Sep 12, 2019 0