• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to open XD Cloud file on macOS

Community Beginner ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

I have been using this XD file for a year.  It has our whole website design on it!  I have recently updated to MacOS Big Sur 11.2.1.  What is happening?  I've tried to restart and even uninstalled and reinstalled Adobe XD.  This file is very important for our company website. Please help.

 

{Renamed By MOD}

TOPICS
Open and save docs

Views

450

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 18, 2021 Mar 18, 2021

Hi there,

 

Sorry for the delay in response. Could you please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/adobe-xd-cloud-file-not-synching-and-getting-stuck-when-opened/td-p/11890656 in sequence and let us know if that works?

 

Thanks,

Harshika

Votes

Translate

Translate
Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

Hi there,

 

We're so sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD and Creative Cloud Desktop app.
  2. Close CoreSync and All Adobe-related processes or reboot your computer.
  3. Sign back in on the Adobe CC Desktop app and launch XD from there and check if you are able to open the file.

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

Did all you said, and it's still not working.  I've been staring at the progress bar that just moves 2/3's of the way and doesn't move any further for 20 minutes now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry for the delay in response. Could you please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/adobe-xd-cloud-file-not-synching-and-getting-stuck-when-open... in sequence and let us know if that works?

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

LATEST

It took a few hours but it finally opened.  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines