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Unable to open XD file, getting error 86

New Here ,
May 17, 2020

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hello. 

 

XD file is not running due to error code 86.

 

help me, Please solve this problem. You can't reinstall the cloud app or open all files on your mac or windows.

 

best regards.

 

{Renamed By MOD}

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Unable to open XD file, getting error 86

New Here ,
May 17, 2020

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hello. 

 

XD file is not running due to error code 86.

 

help me, Please solve this problem. You can't reinstall the cloud app or open all files on your mac or windows.

 

best regards.

 

{Renamed By MOD}

TOPICS
Open and save docs

Views

604

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May 17, 2020 0
Adobe Employee ,
May 18, 2020

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Hi Kimin,

 

Sorry to hear about the trouble. I'd request if you can share a few more details like:

 

  1. The version of Adobe XD.
  2. Are you getting this error on a cloud file or a local file?
  3. Are you getting this error on a specific file?
  4. If it is happening on a specific file, will it be possible for you to share the file with us? If yes, you can add the file to cloud storage and share the file through a direct message by clicking on my name.

 

Regards

Rishabh

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May 18, 2020 0
New Here ,
May 19, 2020

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currently, error on a specific file.

 

yes. share the file with you. add the file to clud storage and share you and direct message

 

regards.

thank u

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May 19, 2020 0
New Here ,
May 19, 2020

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hi. Rishabh

 

There was a problem.

 

this is a specific file not open. so don't connect adobe cloud storage.

 

can i e-mail this file to you?

 

regards

 

 

error code 86.PNG

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May 19, 2020 0
Adobe Employee ,
May 25, 2020

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Sorry for the delay in response. Yes you can send this file to me by adding it to a dropbox or any cloud storage and then please click on my name and send a direct message to me.

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May 25, 2020 0