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unable to play design file

New Here ,
Aug 16, 2020

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Hi,

One of our developers has desinged a protoype file in version 25.1.12.7 

and shared the file. 

I am able to open the file but the red play button is not enabled when i choose the desktop preview. 

But i can view the play button on developer machine.

can you suggest what could be the issue.

I am on version 30.3.12.5

 

Thanks

Anand

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unable to play design file

New Here ,
Aug 16, 2020

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Hi,

One of our developers has desinged a protoype file in version 25.1.12.7 

and shared the file. 

I am able to open the file but the red play button is not enabled when i choose the desktop preview. 

But i can view the play button on developer machine.

can you suggest what could be the issue.

I am on version 30.3.12.5

 

Thanks

Anand

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Aug 16, 2020 0
Adobe Community Professional ,
Aug 16, 2020

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Can you please show us capture of your screen . What you mean saying "red button"?

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Aug 16, 2020 1
New Here ,
Aug 24, 2020

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Hi, thanks for your response. I uploaded the images. please review.

 

Regards,

Vijay

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Aug 24, 2020 0
Adobe Employee ,
Aug 17, 2020

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Hi Anand,

 

Thank you for reaching out. In addition to what Ares asked, could you please update your XD to the current version 31.2 and share the results with us?

 

We will try our best to help.

 

Thanks,

Harshika

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Aug 17, 2020 0
New Here ,
Aug 24, 2020

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Hi,

Thanks for your response.

I am attaching the screenshots for your reference.


Regards,
Vijay

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Aug 24, 2020 0
Adobe Employee ,
Aug 24, 2020

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Hey Vijay,

 

We are unable to see the attached screenshots. Could you please attach it again, using the Insert Photos Icon in the Reply Box and then upload the image?

 

Let us know if you face trouble attaching it.

 

We will be happy to help.

 

Thanks,

Harshika

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Aug 24, 2020 0
New Here ,
Aug 24, 2020

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Hi Harshika, sorry to know that you were unable to view the files.

 

I am attaching them here. screen with play button 25.1.12.7 XD.JPGscreen without play button 30.3.12.5 XD.JPG

 

Regards,

Vijay

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Aug 24, 2020 0
New Here ,
Aug 24, 2020

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I upgraded to 31.2 and opened the files. when i play them, all i see is just a static page. where as my developer is able to navigate through the page, like any other responsive web page.

 

what could be the issue at my end. i have the same problem when we try to open in some other laptops.

screen without play button 31.2 XD.JPG

 

Thanks,

Vijay

 

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Aug 24, 2020 0
Adobe Community Professional ,
Aug 25, 2020

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It difficult to say . As I anderstand you are reviewing it on different machine. Are you both using the same browser to review prototype? if yes can you check that you have similar browser settings?  

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Aug 25, 2020 1