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Unable to publish links in Adobe XD, getting error 1

Community Beginner ,
May 10, 2020

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Hi there XD community,

 

I had this issue with several files. Everytime when I want to publish the link in the developer mode I get an error message. "An error occured" More Informations (Error -1). I was in contact with the Adobe customer support, but without success. I even had to move oner bigger project to Figma, because that problem would reoccur and distract the workflow. Very disapppointing.

 

Another really anoying problem ist that sometimes after updating the file and trying to refresh the link, XD had issues as well and asked me to create a new link. Comments that were made in the old link, weren't transfered so we ended up with at least 4 versions. Totally not practial.

 

Would be glad if anyone could help!

Thanks

 

{Renamed By MOD}

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Product performance, Share or publish

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Unable to publish links in Adobe XD, getting error 1

Community Beginner ,
May 10, 2020

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Hi there XD community,

 

I had this issue with several files. Everytime when I want to publish the link in the developer mode I get an error message. "An error occured" More Informations (Error -1). I was in contact with the Adobe customer support, but without success. I even had to move oner bigger project to Figma, because that problem would reoccur and distract the workflow. Very disapppointing.

 

Another really anoying problem ist that sometimes after updating the file and trying to refresh the link, XD had issues as well and asked me to create a new link. Comments that were made in the old link, weren't transfered so we ended up with at least 4 versions. Totally not practial.

 

Would be glad if anyone could help!

Thanks

 

{Renamed By MOD}

Topics

Product performance, Share or publish

Views

676

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Adobe Community Professional ,
May 11, 2020

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Hi, sorry you are having problems with Adobe XD. However, in order to help you, we need some useful information, such as the version of Adobe XD you are using and if there are any updates to the Creative Cloud app.

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Community Beginner ,
May 12, 2020

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Hi there,

 

I'm using version 28.9.12.2 on a windows pc. I've done all updates.

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Adobe Employee ,
May 11, 2020

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Hi Vivien,

 

Sorry to hear about the trouble. In addition to what Italosan asked, please share a few more details like:

 

  1. Are you getting this error while publishing a specific file or multiple files?
  2. Do you have a personal account or an Enterprise Adobe account?
  3. Are you connected to a private network or managed network like a work network? Please try switching to a different network.
  4. Regarding the link update issue, could you please confirm after making changes, do you save or save as? If you are doing a save as then it will ask you to create a new link. 

 

Regards

Rishabh

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Community Beginner ,
May 12, 2020

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Hi Rishabh,

 

1. I'm having the same issue with several files.

2. It's a personal account

3. I'm connected to a private network.

4. No, I only save the file. Its in my Adobe cloud.

 

I think it could be connected to the assets exported for download. If I disable this function it worked for one file.
How can I avoid that XD exports every icon as a single asset even though its the same icon (e.g. chevrons etc.)?

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Adobe Employee ,
May 13, 2020

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Thanks for sharing the details, Vivian, I am getting this checked and will keep you posted.

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ShahWali LATEST
Explorer ,
Jun 08, 2020

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Hi friend, have you found a solution to this problem?
By the way, I have also faced this issue 😞

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