Unable to save Adobe XD file from cloud to computer

Explorer ,
Apr 15, 2020

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Hi!

 

One of my files is stored in the cloud, but when I save it to my computer, it ends up as a 0b file. 

 

Any idea what's wrong?

 

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Unable to save Adobe XD file from cloud to computer

Explorer ,
Apr 15, 2020

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Hi!

 

One of my files is stored in the cloud, but when I save it to my computer, it ends up as a 0b file. 

 

Any idea what's wrong?

 

{Renamed By MOD}

TOPICS
Crash on windows, How to

Views

272

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Apr 15, 2020 0
Adobe Employee ,
Apr 15, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the steps mentioned below and share your observation:

 

  1. Please check if you are able to access and download the earlier version of that document. For information on how to do it, please refer to this article: https://helpx.adobe.com/in/creative-cloud/help/open-revert-cloud-document-version.html
  2. You can also try copying the content of the file and saving it on a new file.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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