unable to save as the file after XD Crashed

Explorer ,
Mar 02, 2021 Mar 02, 2021

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This is what I got as an error - after 2 crashes I was not prepared about. Latest version of XD, windows 10.

I got this error when I tried to Save as... a document which had started already giving errors - for instance, and just for the sake of the designer's good mood, the UNDO function stopped working. 

I know that if I work on a document for which the UNDO function stopped working, and if I close that document, NOTHING gets saved. Once the undo, ctrl+z or whatever one tries to just undo, stops working, one can continue editting that document but this is in vain. Nothing will be saved. Knowing that, now that UNDO stopped working, I tied to save the document with Save as... and here is what I got.

And there is nothing in C:\Users\.......\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps

 

{Renamed By MOD}

 

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Crash on windows, Open and save docs

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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Hi there,

 

We're so sorry to hear about the trouble. We'll need to investigate this, so could you please share a few more details like:

 

  1. The exact version of XD.
  2. Is this happening on a specific file or multiple files?
  3. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  4. We'll also need a crash dump file so please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and wait for the application to crash again, once the application crashes, please collect the crash dump from this location: Start > Run > %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps.

 

Note:  Please add the system logs and crash dump file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name. Please add this discussion link to the subject for reference.

 

Regards

Rishabh

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