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Unable to save Cloud document, it's stuck on Saving

New Here ,
May 03, 2020

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My cloud document now never ending saving,

I try wait, 5 hours and its still saving like that.

That is my 6 month of work, and now I cannot do anything with that document.

Everytime i edit my file its always never ending saving, and when i close and open it again,it is not save, it still my old save.


Anyway my connection is fine, can playing youtube on 4k without buffer.

 

Oh I forgot, I PAY 1 YEAR SUBSCRIPTION for use this XD.

But customer service is nothing, there is doesnt even have a customer support!!

 

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Open and save docs

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Unable to save Cloud document, it's stuck on Saving

New Here ,
May 03, 2020

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saving.PNG

 

My cloud document now never ending saving,

I try wait, 5 hours and its still saving like that.

That is my 6 month of work, and now I cannot do anything with that document.

Everytime i edit my file its always never ending saving, and when i close and open it again,it is not save, it still my old save.


Anyway my connection is fine, can playing youtube on 4k without buffer.

 

Oh I forgot, I PAY 1 YEAR SUBSCRIPTION for use this XD.

But customer service is nothing, there is doesnt even have a customer support!!

 

{Renamed By MOD}

TOPICS
Open and save docs

Views

334

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 03, 2020 0
Adobe Employee ,
May 04, 2020

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Hi there,

 

We're so sorry to hear about the trouble. Could you please share a few more details like;

 

  1. A screenshot of the About XD info page.
  2. Does this happen with all the files or with this specific file?
  3. Please try signing out of Adobe XD and then quit it and then sign out of Adobe Creative Cloud Desktop app. Please check after signing back in on the desktop app and launching Adobe XD from there.

 

We're here to help, just need more information.

 

Regards

Rishabh

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