Unable to save file locally, Changes doesn't get updated even on saving the file.

Explorer ,
Mar 17, 2021 Mar 17, 2021

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Hello everyone,

I am encountering a very problematic issue with my Adobe XD that is literally hindering my productivity and my trust in the app.

I work on a file, I make changes, I save the file (locally) and the next day, (or even a few minutes after) when I re-open the file some of the changes I made are not there. No crashing, no warning, no error in sight whatsoever. It's becoming a severe issue for me and my team, we do a lot of work on projects, we show projects to a client ..and then boom, the file we see is an old version!

 

Anyone experiencing the same issue?

Could someone provide support on this matter?

 

{Renamed By MOD}

TOPICS
Data loss, Open and save docs

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and OS.
  2. Is this happening with a specific file or multiple files?
  3. Are the files saved on the local hard disk or saved to a network folder synched locally?

 

We're here to help, just need more information.

 

Regards

Rishabh

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