Unable to save files as soon as the ctrl/cmd+Z stops working in XD 36.2 version.

New Here ,
Feb 02, 2021 Feb 02, 2021

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I wanted to share this issue that has been happening since the last XD update (36.2.32), and that is that files  aren't being saved for some reason.

 

Here is what has been happening with me.

 

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I am using XD as usual with no plugins, no nothing installed in it, just using XD as it comes out of the box after downloading it.

 

After a while I notice that ctrl/cmd + Z simply stops working, but the file seems to be saving as usual, so no big deal.

 

Sometime later I save the file one last time and close it.  When I open it again, I notce that I've lost all my progress on that file because XD stopped saving my file.

 

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It literally just happened to me and I lost about 2h worth of work, and it has not been the first time either.

 

I did notice that it usually happens whenever I try using XD with a cloud and a local file opened at the same time, but other than thaty, I have no idea what has been happening. Also, I noticed that this happens with more on Windows than on Mac (I've experienced this issues on both).

 

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TOPICS
Crash on mac, Crash on windows, Data loss, Open and save docs

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New Here ,
Feb 03, 2021 Feb 03, 2021

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I'm a Mac user and it also happened with me.

Cmd+Z stopped working for me, but I also experienced another symptom: XD would automatically undo certain changes I made in the file, like moving or duplicating an object. But it accepted other commands, like changing the fill color.

Closing the file would cause me to lose my work, so I had to do something similar to what's been reported above. In my case, creating a local file for backup.

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Hi there,

 

Sorry to hear you are experiencing issues with XD. We would like to know few details in order to investigate and escalate the issue to our team-

 

 

After collecting the logs, please try signing out of XD, close all Adobe processes from the task manager/Activity monitor, sign out of the Creative Cloud app, restart the machine and then sign back in.

 

Let us know if that helps.

 

Thanks,

Harshika

 

 

 

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