Unable to scroll prototype (without using mouse wheel)

[#1]

Currently trying to share a prototype with client. It appears they are using a mouse without a scroll wheel so cannot scroll past the set viewport height?

I have tested and there are no scroll bars available. I cannot even click and drag like I can in the preview feature (within XD).

So to reiterate, it works using my mouse with a scroll wheel. It does not work without.

Help!

[#2]

Currently trying to share a prototype with client. It appears they are using a mouse without a scroll wheel so cannot scroll past the set viewport height?

I have tested and there are no scroll bars available. I cannot even click and drag like I can in the preview feature (within XD).

So to reiterate, it works using my mouse with a scroll wheel. It does not work without.

Help!

[#3 · Accepted solution]

Hi,

unfortunately a mouse wheel is required to scroll artboards within their viewports. If you are on Windows you can click on the artboard and use the up and down arrow of the keyboard. This does not seem to work on mac.

HTH, Corrinna

[#4]

Every client might not be using mouse with a wheel. Is there any fixed coming up in future ?

[#5]

Up and down arrows don't work in Windows either. It "should" work but I don't think anyone actually tested that theory before marking that the answer because, sadly, it does not work. Pretty frustrating because I need to see the bottom half of a design but I cannot right now due to the fact that I'm on a laptop. Really, really frustrating.

[#6]

Unfortunately there is no way for windows users - without a scroll wheel - to scroll the viewport in the online preview. That makes the preview pretty useless for us... We can not expect all our client to have a mouse wheel, can we?

I believe using the arrow keys did work in the past, but not today. To bad.

Is there a way to fi this? Maybe add some buttons / keys next to the viewport to enable scrolling the viewport?

Or am I missing something else to get this vieport scrolable?

Another suggestion would be to use the mouse to just click and drag the viewport like you would on a touch sceen?

[#7]

This can't be true... 
I am pretty sure it was working in the past though...

A client just informed me that he cant scroll past the viewport (he does not use a wheel-mouse), so I told him to use the arrow keys, which wouldnt work... I had to check myself because I couldnt believe it!
Any workaround here please!?

[#8]

It works only this way:
In FULLSCREEN Mode, scroll with the mouse wheel down, then press ESC to close FULLSCREEN, use Arrow Up/Down to scroll = Works - otherwise not

[#9]

The question is without mouse wheel. If we can scroll with mouse wheel then why we need to use arrrow keys. Apart from it, this is also not working.

[#10]

I can't get it to scroll using Mac or PC. Mouse or no mouse. Arrows or no arrows...lost here. Is this broken? Or am I doing something wrong?

[#11]

I am checking with the team, and will get back to you as soon as I hear from them. Meanwhile, if you would like us to investigate your issue, I suggest getting in touch with us using this link https://adobe.ly/2WYE62m

Thanks,

Preran

[#12]

It worked, AFTER I rebooted both machines. Maybe an update that needed a reboot? I've had several other "quirky" things happen such as undo/redo stop working unless I reboot also.

[#13]

Hi Tarunmahour1,

Can you try restarting your computer, and let us know if it helped?

Thanks,

Preran

[#14]

On windows, i've tried everything everyone mentioned in this thread.  Scrolling doesn't work.  I have a scroll wheel as well.  Nothing.

[#15]

I am sorry to hear that. Can you try getting in touch with us using the link I shared previously so that we can investigate this one for you?

[#16]

Adding to this: I ran a user test with an Xd link and this person was unable to figure out how to scroll. She had her mouse pointer to the right side of the prototype "frame" and it wouldn't scroll, so she spent nearly the entire the activity thinking all we had to show was what was above the fold. 

You can see a 30 second video when it first happens here.

And another 2 minutes here.

Fair warning, it's hard to watch. 😃

To me, the user should be able to scroll anywhere in their browser window and have the prototype respond as expected. 

I'm happy to help figure this out as much as I can. Feel free to reach out to me directly if needed.

Thanks,
Jason