Unable to scroll prototype (without using mouse wheel)

Community Beginner ,
Jan 26, 2018 Jan 26, 2018

Copy link to clipboard

Copied

Currently trying to share a prototype with client. It appears they are using a mouse without a scroll wheel so cannot scroll past the set viewport height?

I have tested and there are no scroll bars available. I cannot even click and drag like I can in the preview feature (within XD).

So to reiterate, it works using my mouse with a scroll wheel. It does not work without.

Help!

Views

4.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Jan 26, 2018 Jan 26, 2018
Hi,unfortunately a mouse wheel is required to scroll artboards within their viewports. If you are on Windows you can click on the artboard and use the up and down arrow of the keyboard. This does not seem to work on mac.HTH, Corrinna

Likes

Translate

Translate
Adobe Employee ,
Jan 26, 2018 Jan 26, 2018

Copy link to clipboard

Copied

Hi,

unfortunately a mouse wheel is required to scroll artboards within their viewports. If you are on Windows you can click on the artboard and use the up and down arrow of the keyboard. This does not seem to work on mac.

HTH, Corrinna

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 17, 2019 Apr 17, 2019

Copy link to clipboard

Copied

Every client might not be using mouse with a wheel. Is there any fixed coming up in future ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 04, 2019 Jun 04, 2019

Copy link to clipboard

Copied

Up and down arrows don't work in Windows either. It "should" work but I don't think anyone actually tested that theory before marking that the answer because, sadly, it does not work. Pretty frustrating because I need to see the bottom half of a design but I cannot right now due to the fact that I'm on a laptop. Really, really frustrating.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 19, 2019 Aug 19, 2019

Copy link to clipboard

Copied

Unfortunately there is no way for windows users - without a scroll wheel - to scroll the viewport in the online preview. That makes the preview pretty useless for us... We can not expect all our client to have a mouse wheel, can we?

I believe using the arrow keys did work in the past, but not today. To bad.

Is there a way to fi this? Maybe add some buttons / keys next to the viewport to enable scrolling the viewport?

Or am I missing something else to get this vieport scrolable?

Another suggestion would be to use the mouse to just click and drag the viewport like you would on a touch sceen?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 28, 2019 Oct 28, 2019

Copy link to clipboard

Copied

This can't be true... 
I am pretty sure it was working in the past though...

A client just informed me that he cant scroll past the viewport (he does not use a wheel-mouse), so I told him to use the arrow keys, which wouldnt work... I had to check myself because I couldnt believe it!
Any workaround here please!?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 28, 2019 Oct 28, 2019

Copy link to clipboard

Copied

It works only this way:
In FULLSCREEN Mode, scroll with the mouse wheel down, then press ESC to close FULLSCREEN, use Arrow Up/Down to scroll = Works - otherwise not

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 12, 2019 Nov 12, 2019

Copy link to clipboard

Copied

The question is without mouse wheel. If we can scroll with mouse wheel then why we need to use arrrow keys. Apart from it, this is also not working.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

I can't get it to scroll using Mac or PC. Mouse or no mouse. Arrows or no arrows...lost here. Is this broken? Or am I doing something wrong?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied

I am checking with the team, and will get back to you as soon as I hear from them. Meanwhile, if you would like us to investigate your issue, I suggest getting in touch with us using this link https://adobe.ly/2WYE62m

 

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied

It worked, AFTER I rebooted both machines. Maybe an update that needed a reboot? I've had several other "quirky" things happen such as undo/redo stop working unless I reboot also.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 09, 2019 Dec 09, 2019

Copy link to clipboard

Copied

Hi Tarunmahour1,


Can you try restarting your computer, and let us know if it helped?

 

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 16, 2019 Dec 16, 2019

Copy link to clipboard

Copied

On windows, i've tried everything everyone mentioned in this thread.  Scrolling doesn't work.  I have a scroll wheel as well.  Nothing.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 17, 2019 Dec 17, 2019

Copy link to clipboard

Copied

I am sorry to hear that. Can you try getting in touch with us using the link I shared previously so that we can investigate this one for you?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 17, 2019 Dec 17, 2019

Copy link to clipboard

Copied

Adding to this: I ran a user test with an Xd link and this person was unable to figure out how to scroll. She had her mouse pointer to the right side of the prototype "frame" and it wouldn't scroll, so she spent nearly the entire the activity thinking all we had to show was what was above the fold. 

 

You can see a 30 second video when it first happens here.

And another 2 minutes here.

 

Fair warning, it's hard to watch. 😃

 

To me, the user should be able to scroll anywhere in their browser window and have the prototype respond as expected. 

 

I'm happy to help figure this out as much as I can. Feel free to reach out to me directly if needed.

 

Thanks,
Jason

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 23, 2020 Apr 23, 2020

Copy link to clipboard

Copied

Hi all,

Has this issue been resolved yet or is it in the process? One of my users is having this same problem where she can scroll the comments but not the actual prototype itself.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

Same question here. XD is so powerful, why is this essential feature missing? It doesn't make the designer look good when clients can't even scroll through prototypes. Should be a simple fix. How can I help expedite this?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

Hi Doug,

 

I understand it could be frustrating. We have seen a similar request has been raised here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/34467730-show-scro... 

 

If the clients are on windows machine. Could you please check if they are able to use Up and Down arrow in the keypad as mentioned in the correct answer?

 

Let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 08, 2020 May 08, 2020

Copy link to clipboard

Copied

Hi Harshika,

 

Thanks for re-engaging with this thread. It's marked as "resolved" but I'd like to officially request it be reopened. It was "resolved" because Corinna told us mouse wheels were required and that seems... uh... unresolved vs the original request. 😃

 

I really have to challenge the question about up and down arrow keys. I've never seen someone do that in a user test or a design review. It feels like an unreasonable compromise to ask us to accept.

 

To me, one of the big value propositions of Xd is it can make functional prototypes with relative ease. However, If I'm unable to give someone a prototype which behaves in the way they'd expect, no matter their peripherals, that benefit of Xd will quickly be replaced by another program that does, like InVision or Figma.

 

I'm somewhat bound to Xd because that's what my company uses, but if this remains unaddressed I'll be looking elsewhere. I've got work to do! 😃

 

Thanks so much,
Jason

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

Hi,

our users are having the same problems. I have tried the keys but they do not work (arrows, pagedown/up holding space and draging - this looks like it would work but does not). For this reason, unguided user tests are practicaly impossible with scrollable designs and even guided are complicated as people often do not have mouse with a wheel. This is a really big downside for us. 

Martin

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

I have spent hours trying to fix this for a client. So embarrassing.

This thread started in Jan 2018 and still remains unresolved. Totally unacceptable.

This is a basic user expectation which makes any prototype product useless without it.

If Adobe doesn't start addressing this and other issues, I will need to move to another product.

Also, Adobe employees in threads could be far more helpful by raising the issue through the most effective channel on behalf of the community rather than redirecting them to do it themselves.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 08, 2020 Jun 08, 2020

Copy link to clipboard

Copied

I'm not sure why this essential feature is missing, but I managed a workaround during a user test which may work for you:
The user was in Chrome. I instructed her to zoom out of the page (meatball menu > zoom out to 90% or similar) and a scroll bar appeared next to the prototype. It wasn't ideal, but we were able to move on in a few minutes.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2020 Jun 11, 2020

Copy link to clipboard

Copied

Thank you, I will try it out..

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 24, 2021 Jul 24, 2021

Copy link to clipboard

Copied

LATEST

I can't scroll the prototype vertically by clicking and dragging it neither the up & down key works, only the mouse wheels works. Most of the people are not that used to scroll with mouse wheels, so it is kind of messy here. Kindly fix it ASAP. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines