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Unable to see Cloud documents in Adobe XD.

New Here ,
Oct 07, 2020

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All of my cloud files have disappeared, how do I recover them? SOS I have school projects to turn in :((

 

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Open and save docs, Product performance

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Unable to see Cloud documents in Adobe XD.

New Here ,
Oct 07, 2020

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All of my cloud files have disappeared, how do I recover them? SOS I have school projects to turn in :((

 

<The Title was renamed by moderator>

TOPICS
Open and save docs, Product performance

Views

121

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Oct 07, 2020 0
Adobe Employee ,
Oct 08, 2020

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Hi Karla,

 

Sorry to hear about the trouble. Could you please check if you are able to see the file here: https://assets.adobe.com/cloud-documents

If yes, then possibly the files are not getting synced with the XD app on the desktop so could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch XD from there.
  4. Check if you are able to see the files in the app.

 

If you are still unable to see the files, please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  3. Please send your Adobe ID through DM by clicking on my name. While sending DM, please add this discussion link as the subject. 

 

Regards

Rishabh

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Oct 08, 2020 1
New Here ,
Oct 08, 2020

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Hi Rishabh,
It says I am not authorized to access the assets site.
What exactly is the log collector?

Thank you!

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Oct 08, 2020 0
Adobe Employee ,
Oct 09, 2020

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Hi Karla,

 

Thanks for trying the steps shared by Rishabh. Would you mind telling us if you're working in an enterprise network? Are you logged in with the same Adobe ID on both CC desktop app and at assets.adobe.com?

 

We will try our best to help.

 

Thanks,

Harshika

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Oct 09, 2020 0