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Unable to see the file in live preview in XD

Community Beginner ,
Jun 18, 2020

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The USB cable is working normally (I did some tests), however, when I try to open a mobile layout in dynamic view in app, it appears stuck in the last one I opened last week. I cleared the app's cache, tried to uninstall and install again and it didn't work. I can only see if I change the file and save the document in the cloud. How fix?

 

Thanks 🙂

 

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Unable to see the file in live preview in XD

Community Beginner ,
Jun 18, 2020

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The USB cable is working normally (I did some tests), however, when I try to open a mobile layout in dynamic view in app, it appears stuck in the last one I opened last week. I cleared the app's cache, tried to uninstall and install again and it didn't work. I can only see if I change the file and save the document in the cloud. How fix?

 

Thanks 🙂

 

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Jun 18, 2020 0
Adobe Employee ,
Jun 19, 2020

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Hi there,

 

We are sorry to hear you are facing trouble with live preview in XD mobile. We would request you to please check if both your mobile and desktop are on the latest version of XD. Is this file created in the older version or new version of XD?Please share the mobile and OS you are using.  Is it possible for you to share the file with me over a private message so that I can test it at my end?

 

We will try our best to help.

 

Thanks,

Harshika

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Jun 19, 2020 1
Community Beginner ,
Jun 19, 2020

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Chiming in, because I am having the same problem

 

  • Android app version: 30.0.0 (31766)
  • Windows app version: 30.0.12.14 (Starter)
  • Windows version: 10.0.19041 Buld 19041
  • Phone: Sony Xperia 10 II (released May 24, 2020)
  • Android version: 10 (build 59.0.A.5.2) (released June 17, 2020)

 

USB setting: File Transfer (confirmed to work)

Cloud files DO appear in the app, and can be loaded in the app (so Adobe login is not an issue)

Tried with a brand new file, still does not work

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Jun 19, 2020 1
Adobe Community Professional ,
Jun 21, 2020

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Have you checked that the drivers are installed and updated correctly?

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Jun 21, 2020 1
Community Beginner ,
Jun 29, 2020

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Which drivers are you referring to?

Also, most people have said that the Live View in Android simply doesn't work with Windows. Are you confirming that it is supposed to work?

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Jun 29, 2020 0
Community Beginner ,
Jul 03, 2020

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I still have a problem ...
IOS 10.13.6 (High Sierra)
Adobe XD version on Mac: 30.2.12.13
App Version: 30.0.0 (31766)
Phone: Samsung S9 - Android 10
USB setting - (confirmed to work)
My cloud files appear in the app and can be loaded into the app. Old and new files have the same problem in the application.

 

 

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Jul 03, 2020 0
Jaque_K LATEST
Community Beginner ,
Aug 07, 2020

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I still having problem with live preview.

I try finish visualization and nothing happens and still showing the design that i opened one month before....

live preview only works with the file saved in the cloud.

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Aug 07, 2020 1
Community Beginner ,
Jun 29, 2020

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Replied to wrong thread, delete

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Jun 29, 2020 0