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Unable to sync XD file with Creative Cloud.

New Here ,
Dec 09, 2019

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hi, can you please help? i've tried to sync an .xd file to CC but it keeps on failing. here's how the erro message looks like: 

 

Screen Shot 2019-12-10 at 13.30.31.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

i've tried to sync several times to no avail and there's no hint about what went wrong. Please help!

 

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Error, Product issue

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Unable to sync XD file with Creative Cloud.

New Here ,
Dec 09, 2019

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hi, can you please help? i've tried to sync an .xd file to CC but it keeps on failing. here's how the erro message looks like: 

 

Screen Shot 2019-12-10 at 13.30.31.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

i've tried to sync several times to no avail and there's no hint about what went wrong. Please help!

 

<The Title was renamed by moderator>

TOPICS
Error, Product issue

Views

168

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 09, 2019 0
Adobe Employee ,
Dec 10, 2019

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Hi Widianto,

 

We are sorry to hear you are having trouble using Adobe XD. We would request you to please try the solution mentioned in this article: https://helpx.adobe.com/in/xd/kb/issue-saving-xd-file-creative-cloud.html and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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