Unable to un mask an image in an older Adobe XD file

[johnp70487606]

Hi, I have just updated my XD program (29.0.32.13) and when I open an older file (a couple of months old) I can't seem to unmask existing masked images in this older file. When I use the ungroup shortcut nothing happens. I know the image is in a mask as there is more of the image outside of the shape. When I view layers it only shows as an image with no mask.

Please help?

[Rishabh_Tiwari]

Hi John,

Sorry to hear about the trouble. We can definitely test this at our end, for that, I'll need a few more details like:

1. The version of Adobe XD and the OS.
2. Are you able to ungroup masked from the Right-Click Menu options? We need to check if the shortcut is not working or the function.
3. Could you please test this on a new file and check if you are able to mask and unmask?
4. Is this happening on multiple old files or on a specific old file?

Regards

Rishabh

[Atul_Saini]

Hi John, 

We haven't heard from you on this, I hope this issue is now resolved. Feel free to update this discussion in case you need further assistance with the information requested by Rishabh.

Thanks,

Atul_Saini