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Unable to Undo and Redo - Lose ability to redo and undoing some changes

New Here ,
Aug 27, 2020

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I have had an issue a few times now where I press undo a number of times to get back to a previous state and evaluate what the app looked like before I made some changes, but when I seek to redo those changes nothing happens. It's as if the whole undo / redo buffer has disaapeared which in some instances can result in the loss of an hour or so's work just because I wanted to review a past state. This is a new issue for me - I've not had this problem before the last couple of weeks so it seems like it may have been introduced in a recent update. I'm having a lot of stability issues with Dd at the moment which really frustrating and makes me want to start looking at alternatives. More than any new features I would just like to see the general stability improved.

 

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Unable to Undo and Redo - Lose ability to redo and undoing some changes

New Here ,
Aug 27, 2020

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I have had an issue a few times now where I press undo a number of times to get back to a previous state and evaluate what the app looked like before I made some changes, but when I seek to redo those changes nothing happens. It's as if the whole undo / redo buffer has disaapeared which in some instances can result in the loss of an hour or so's work just because I wanted to review a past state. This is a new issue for me - I've not had this problem before the last couple of weeks so it seems like it may have been introduced in a recent update. I'm having a lot of stability issues with Dd at the moment which really frustrating and makes me want to start looking at alternatives. More than any new features I would just like to see the general stability improved.

 

Renamed By MOD

TOPICS
Product performance

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Aug 27, 2020 0
Adobe Employee ,
Aug 27, 2020

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Hi Pete,

 

We're so sorry to hear about the trouble. We can surely test this on our end, so could you please share a few more details like:

 

  1. The version of XD and the Operating System.
  2. Is this happening on a specific file or all the files?
  3. I'd also request you to share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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