Unable to update Adobe XD.

New Here ,
Jun 12, 2020

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I was trying to open my work but it showed me this:

1591967957664.jpg

Than i was trying to update Adobe XD but there's another problem:

1591968058542.jpg

Can somebody tell me what is the missing part that I need to install?
Thank you!!!

 

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1 Correct Answer

Adobe Employee , Jun 12, 2020
HARSHIKA_VERMA Adobe Employee , Jun 12, 2020
Hi there,   Sorry to hear you are having trouble while updating XD. I would suggest doing fresh uninstall using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then install again.   Let us know if that helps.   Thanks, Harshika

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Adobe Employee ,
Jun 12, 2020

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Hi there,

 

Sorry to hear you are having trouble while updating XD. I would suggest doing fresh uninstall using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then install again.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jun 12, 2020

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Thank you for your answer,
I just solved my problem~

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Adobe Employee ,
Jun 12, 2020

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Glad to hear you are back on track. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

 

Thanks,

Harshika

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