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Unable to update existing Link

Community Beginner ,
Jun 08, 2020

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the url is no longer available in the xd document, which is of course very annoying because I have to create a new url and exchange the url in all developers tickets.
i have not changed anything on the document and i have not saved it elsewhere.

only option was to create a new url.

 

in my urls the old url is still present as an eye, but can't be clicked anymore.

 

XD-Version: 29.2.32.3 - Cloud sync: 4.3.45.2

Mac os Catalina 10.15.4

 

{Renamed By MOD}

Sorry for the delay in response. Could you please check if that link is available here:https://assets.adobe.com/links

And if it is accessible or not?

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Unable to update existing Link

Community Beginner ,
Jun 08, 2020

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the url is no longer available in the xd document, which is of course very annoying because I have to create a new url and exchange the url in all developers tickets.
i have not changed anything on the document and i have not saved it elsewhere.

only option was to create a new url.

 

in my urls the old url is still present as an eye, but can't be clicked anymore.

 

XD-Version: 29.2.32.3 - Cloud sync: 4.3.45.2

Mac os Catalina 10.15.4

 

{Renamed By MOD}

Sorry for the delay in response. Could you please check if that link is available here:https://assets.adobe.com/links

And if it is accessible or not?

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280

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Jun 08, 2020 2
Adobe Employee ,
Jun 08, 2020

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Hi there,

 

Sorry to hear about the trouble. This generally happens when the file has been saved with a different name. Since that's not the case here, I'd request if you can share a few more details like:

 

  1. Did this happen with a specific file or multiple files?
  2. Are you able to access the link from here: https://assets.adobe.com/links 
  3. Please update XD to the latest version that is 29.3.

 

Regards

Rishabh

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Jun 08, 2020 0
Community Beginner ,
Jun 08, 2020

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hy,

it just happened with one file for once.

the link is still existing in the overview but can't be clicked. and there is no subtitle in the overview.

have now updated to the latest version.

 

regards

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Jun 08, 2020 0
Adobe Employee ,
Jun 11, 2020

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Sorry for the delay in response. Could you please check if that link is available here:https://assets.adobe.com/links

And if it is accessible or not?

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Jun 11, 2020 0
Adobe Employee ,
Jun 29, 2020

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Hi there,

 

I would like to follow up on your issue here. Would you mind confirming if your issue has been resolved or do you need more assistance?

 

We would be happy to help.

 

Thanks,

Harshika

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Jun 29, 2020 0
Community Beginner ,
Jul 02, 2020

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hy there,

 

the link is available.

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Jul 02, 2020 0
Community Beginner ,
Jul 02, 2020

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hy harshika,

 

the problem was solved only because I had to put a new left.

 

thanks.

ursula

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Jul 02, 2020 0
Adobe Employee ,
Jul 02, 2020

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Glad to hear you are back on track. Please feel free to reach out to us in the future for any query related to XD. We would be happy to help.

 

Thanks,

Harshika

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Jul 02, 2020 0