Unable to Update Library

New Here ,
Nov 25, 2020 Nov 25, 2020

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I am unable to update my library using the UPDATE action in XD. The update button is there - as well as the banner, but when I click "UPDATE"  nothing is happening. I am unable to figure out what is the cause - file size, server issue? Any suggestions?

 

katieh041487_0-1606328699883.png

 

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Adobe Employee ,
Nov 25, 2020 Nov 25, 2020

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Hi Katie,

 

Sorry to hear you are unable to update the published library in XD. Could you please try to sign out of XD, Creative Cloud, reastart the machine and then sign back in? I am able to publish the library fine at my end. Please also make sure you're on XD 35.1 version.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Nov 25, 2020 Nov 25, 2020

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I quit all Adobe products, exited CC, and rebooted my PC. I still am unable to update the library. It looks like it's publishing but then it returns me to the UPDATE screen and any new components are not on the library. I am on Windows 10 and v53.1.12 of XD.

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Community Beginner ,
Nov 28, 2020 Nov 28, 2020

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Hi Harshika,

I also have the same issue.

I also have the same version as KatieH only difference is that I am on a Mac?

Please advise?

With kind regards

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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SAME ISSUE. I have an huge delivery reliant on this component library.

 

Need help. 

 

 

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Community Beginner ,
Dec 18, 2020 Dec 18, 2020

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I also restarted the Creative Cloud, the computer, and of course, Adobe XD and I still cannot update the library.

 

Please, help…

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Community Beginner ,
Nov 30, 2020 Nov 30, 2020

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Same issue here. I work with two published libraries, but only one can be updated. When I try to update the other one, by clicking on the Update button, I get just a glimpse of the progress bar at the top and a persistent blue toast message at the bottom. I cannot update the library. Please help!

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Community Beginner ,
Dec 18, 2020 Dec 18, 2020

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BUMP. This issue is still very much alive and well in v35.3.12.2

 

The recommended solution does not fix the problem. Nor does doing a complete clean install of CC/Xd.

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Community Beginner ,
Dec 19, 2020 Dec 19, 2020

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Hey everyone, I could solve this on my end. I solved all missing font issues and linked components and finally could update my Library. I hope this can help others (since the sign-out and reset advice from Adobe was very poor).

 

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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My issue is still there, I am using a master document which only contains master componenten. I have no missing font nore any other components from another library (by definition). This is the base Design System Document. 

 

Still it just asks to update, after clicking the update button a snackbar appears (blue bar at the bottom) asking me to again update, and so on and so on :-(. 

 

This is bad, it doesnt asspire confidence and if such issue continue to occure i can imagine people will be running to other tools such as Skecth, Figma, Invision or whatever.... 

 

Adobe XD please advise 

 

 

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Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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I can also attest to the exact same behavior Driek described above.

 

My base style guide document exhibits the behavior he has descibed. It's an intinite loop that never results in an error but also never results in a successful 'update'

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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Hi All,

 

I am sorry for the delay in response. Sorry to hear you are still experiencing the issue while updating libraries. If you need immediate assistance, you may get in touch with us directly using this link: https://helpx.adobe.com/contact.html or you may share the ask details-

 

Are you facing the issues with all the libraries or with a specific library?

Have you tried on a different machine and see if that helps?

 

I will try my best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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Dear Harshika, 

Issue is still there. Ik will try and get helped using the URL you provide. On your questions about the libraries, I only have (the need for) one. Which is in my idea also the purpose of a master DS. It seems to be failing on multiple systems as well. 

At this point DS support feels unstable/broken for me, which is a pitty because I really do love XD. 

With kind regards, 

Driek 

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New Here ,
Mar 12, 2021 Mar 12, 2021

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I'am still experiencing this issue, tried all of the recommended steps, but none of them resulted in any improvement. Currently I'm unable to publish or update any of the libraries, working on win10, newest XD version (37.1.32).

 

 

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