Unable to update to the latest version 34 on Windows

New Here ,
Nov 05, 2020 Nov 05, 2020

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As title, the latest version for Windows users is 33.1.12 today, but a design file was done by a Mac user and saved with version 34. The Mac user didn't want to downgrade the version to avoid losing all the updates, so how can a Windows user open a version 34 XD file?

 

Thanks in advance for any solution.

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Adobe Employee , Dec 01, 2020 Dec 01, 2020
Sorry for the delay in response. Are you able to update to XD 35.1 version? If no, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you. Thanks, Harshika

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Adobe Employee ,
Nov 05, 2020 Nov 05, 2020

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Hi there,

 

Thanks for reaching out. The latest version of XD is 34.2 for both macOS and Windows so could you please try updating XD to the latest version by following the steps shared here: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

 

In case if it still doesn't show the latest version of XD, please uninstall and re-install again and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Nov 05, 2020 Nov 05, 2020

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Hi Rishabh,

Thank you for the reply. I followed all the steps, uninstalled and re-installed the app, turned on the auto-update button, and I even restarted the computer, but 33.1.12 is still the latest version I can get. Screenshots below. Obviously, I need further help to get the version 34 XD on Windows. Thank you.

 

-Miky

version.pngauto-update.png

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Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

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Sorry for the delay in response. Are you able to update to XD 35.1 version? If no, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you.

 

Thanks,

Harshika

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New Here ,
Dec 02, 2020 Dec 02, 2020

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Hi Harshika,

I got lost at https://helpx.adobe.com/contact.html that I didn't see where I could get help, so I came back for further support. There is always a delay for me to update to the latest version. Is it related to the country or region I stay? While the designer using Mac updated to the version 34.2.12, mine is still at the version 34.1.12 on Windows today. However, neither of us can get the version 35.

 

Thanks,

-Miky

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