Unable to Upgrade to latest version of Adobe XD

New Here ,
Mar 12, 2020 Mar 12, 2020

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Hi,

 

I am not able to update to the latest version of XD (28.x.x.x). Currently my version is still 27.2.12.4 and i have tried all the solutions in the forum such as uninstalling and re-installing and others and still no results. All my colleagues have updated successfully and now i cannot opent their files and as it is not backward compatiable. Can Adobe do something about it as it is really hindering the ability to collaborate. Appreciate if Adobe can ensure backward compatibility, especially when there are so many people facing update issues.

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correct answers 1 Correct Answer

Adobe Employee , Mar 20, 2020 Mar 20, 2020
It is possible that previous versions of applications that are installed on your computer are causing this issue. If you are still facing this issue, can you try uninstalling XD using the Creative Cloud cleaner https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and let us know if it helped? For more assistance get in touch with our tech support team using this link https://adobe.ly/2WYE62m   Thanks,Preran

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Adobe Community Professional ,
Mar 13, 2020 Mar 13, 2020

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Hi, have you checked if there are any updates to the Creative Cloud app? Check if there are also updates for your operating system.

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Adobe Employee ,
Mar 20, 2020 Mar 20, 2020

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It is possible that previous versions of applications that are installed on your computer are causing this issue. If you are still facing this issue, can you try uninstalling XD using the Creative Cloud cleaner https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and let us know if it helped? For more assistance get in touch with our tech support team using this link https://adobe.ly/2WYE62m

 

Thanks,
Preran

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