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Unable to use Pen Tool in Adobe XD.

Community Beginner ,
Oct 17, 2019

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Hi All,

 

I've just updated to the latest version of XD and I have a strange problem.

I can't use the pen tool.

 

I left click around a page but no line is being drawn.

If I click very quickly I can draw a straight line... soetimes.

It's almost as though something is clicking away from the tool.

I thought it was just something on the keybord or similar so I cleared everything and it wasn't fixed.

So I dropped into PS and the pen tool works fine there.

I can't see anyone reporting a similar issue so I am assuming its me being daft.

 

Left click/Richt flick

 

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Unable to use Pen Tool in Adobe XD.

Community Beginner ,
Oct 17, 2019

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Hi All,

 

I've just updated to the latest version of XD and I have a strange problem.

I can't use the pen tool.

 

I left click around a page but no line is being drawn.

If I click very quickly I can draw a straight line... soetimes.

It's almost as though something is clicking away from the tool.

I thought it was just something on the keybord or similar so I cleared everything and it wasn't fixed.

So I dropped into PS and the pen tool works fine there.

I can't see anyone reporting a similar issue so I am assuming its me being daft.

 

Left click/Richt flick

 

<The Title was renamed by moderator>

TOPICS
How to, Product issue

Views

101

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Oct 17, 2019 0
Adobe Employee ,
Oct 17, 2019

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Hi there,

 

We are sorry to hear you are facing trouble using pen tool in Adobe XD. We would like to know a few more details like-

 

  • What is the OS and XD version of your machine?
  • Would you mind sharing a short video of the workflow? So that we can try to replicate it at our end.
  • Is it happening with all the files or with a specific file?

 

We would suggest checking this article: https://helpx.adobe.com/in/xd/help/drawing-text-tools.html for the steps to draw the straight line using pen tool.

 

Let us know if that helps.

 

Thanks,

Harshika

 

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Oct 17, 2019 0
Community Beginner ,
Oct 17, 2019

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Pen Tool Example

 

Hi, I'm on Windows 10 ver 1903.
The version of Adobe XD is 23.1.32.2.

There's no workflow for this.

I start Adobe XD.
I create a Blank Artboard
I select the pen tool (or press P).
I click on the page.
I click again else where.

First control point has disappeared.
No line drawn between clicks on page.

If I click very fast I can get a line drawn which is why I suggested that the behavious feels like something is escaping out of the pen.

Yes I have restarted the app.

And yes I have restarted my laptop.

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Oct 17, 2019 0
Adobe Community Professional ,
Oct 17, 2019

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Did you try to reinstall AdobeXd?

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Oct 17, 2019 0