Unable to work with XD, it freezing with every action.

New Here ,
Jun 21, 2021 Jun 21, 2021

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I am trying to work on a project but it gets stuck every time I do anything. I have no idea what is causing it, and ideas?

 

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Crash on windows, Product performance

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Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Hi Shlomit5C36,

 

We are sorry to hear you are having trouble working Adobe XD. Is it possible for you to record a video of XD freezing? Does that happen with a specific project or all the projects? Please also share the OS and XD versions of your machine.

 

We'll try our best to investigate the issue.

 

Thanks,

Harshika

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Explorer ,
Jul 16, 2021 Jul 16, 2021

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Ya, since last 2 updates, it freezes all the time. I'm just working, and suddenly it freezes. But in fact, if I move the mouse or click, it's being recorded. And when Adobe XD returns from freezing, the project is a mess, with artboards, objects moved! It's about 1 month this is happening. How come you didn't notice that? Just install and test it! I think it's about the autosave function. The last updates may be getting some conflits because of that! I didn't say anything until now, because I thought Adobe would fix it soon, because it's too boring - we have to wait and wait a lot, after a few movements or actions in the project! Why Adobe don't put good testers to check it, before publishing a new update? It's so easy to notice this freezing bug!

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Explorer ,
Jul 16, 2021 Jul 16, 2021

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Me too, this is so annoying! Let's all move to Figma or Sketch! I'm done with Adobe XD unlimited bugs!

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