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Undo (Ctrl+Z) stops functioning randomly

Community Beginner ,
Jun 06, 2019

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I'm a huge fan of Adobe XD, but I've been experiencing problems for a long time now. On the Windows side of things, the Undo or Ctrl+Z will stop functioning randomly, and this happens quite frequently. The only solution I've found is closing Adobe XD and reopening it. The other issue is Adobe XD will occasionally get stuck on a blank or loading screen until It's reopened again. Can Adobe please fix this problem? I'm running the latest version of Windows 10 and Adobe XD...

I'm on a Surface Pro 6 at the moment, so the machine certainly isn't old. I did not experience this on the iMac I owned a while back, it only seems to be on Windows 10.

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Undo (Ctrl+Z) stops functioning randomly

Community Beginner ,
Jun 06, 2019

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I'm a huge fan of Adobe XD, but I've been experiencing problems for a long time now. On the Windows side of things, the Undo or Ctrl+Z will stop functioning randomly, and this happens quite frequently. The only solution I've found is closing Adobe XD and reopening it. The other issue is Adobe XD will occasionally get stuck on a blank or loading screen until It's reopened again. Can Adobe please fix this problem? I'm running the latest version of Windows 10 and Adobe XD...

I'm on a Surface Pro 6 at the moment, so the machine certainly isn't old. I did not experience this on the iMac I owned a while back, it only seems to be on Windows 10.

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Adobe Community Professional ,
Jun 06, 2019

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Hi Yamcha you've said you've been experiencing an issue for a while now, with the recent update is the Ctrl-z combination still functioning randomly?

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Community Beginner ,
Jun 07, 2019

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Yup. It's still a problem on the latest Adobe XD version for Windows.

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Adobe Employee ,
Jun 07, 2019

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The next time this happens, can you let us know what you happened to be doing at the time? This will help us to diagnose the problem.

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Community Beginner ,
Jun 18, 2019

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Hi, same problem here. Can't undo things and can't copy-paste components anymore. Even if I do a restart I immediately get the same problem again.

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Adobe Employee ,
Jun 19, 2019

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Hi Teun,

I understand that it could be annoying. I'd like to know if you are using Windows OS here? If yes, could you please share the version of XD which you are using at the moment?

Awaiting your response.

Thanks,

Atul_Saini

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New Here ,
Jun 19, 2019

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Hi, I'm using the latest version of XD on my Macbook. Found the problem through the Adobe chat. It bugged when I was using edited components that were made in previous versions of XD. If I touched that it blocked the overall copy paste and redo undo options. I ungrouped the component and created it again as a new component and then the bug was gone.

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New Here ,
Jun 19, 2019

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This is Teun Kunen by the way 🙂

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Community Beginner ,
Jun 21, 2019

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Hi Roel -

Could you confirm what version of XD are you running? and what's are the steps you took to get to that bug?

Thanks

-Sherif

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New Here ,
Aug 25, 2020

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It's still happening. That's interrupting my workflow a bit 😕 

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Adobe Community Professional ,
Jun 07, 2019

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Hi, does this problem only occur with Adobe XD or other Adobe suite software?

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Community Beginner ,
Jun 07, 2019

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Nope. I've only had this issue with Adobe XD, but I don't really use any other software as much these days. I've kind of switched to XD for nearly everything.

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Community Beginner ,
Jun 27, 2019

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The issue is still present on the latest version of Adobe XD. The undo command stops functioning, but it's very hard to pinpoint the exact cause of the issue. Today, I was just moving elements around, and the undo function stops working once again. I've tried uninstalling and re-installing Adobe XD, but it didn't make a difference. I'm using the latest version of Windows 10 (1903), I'm also using the latest Adobe XD version - 20.1.12.4 which I just updated today.

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Adobe Employee ,
Jun 28, 2019

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Hi Yamcha,

Sorry to hear that you're still facing the issue with the Ctrl+Z or Undo function in XD. I would like to know a few more details like:-

  • If it's happening with other shortcuts like a copy (ctrl+c) and paste(ctrl+v) or just Ctrl+Z.
  • Does anything help? Restarting XD, restarting the machine, exiting other apps other?

Awaiting your response.

Thanks,

Harshika

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Community Beginner ,
Jun 28, 2019

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I don't remember if it happens with copy or paste, but I'll be sure to check the next time. Restarting XD fixes the problem, but the issue occurs again after a while.

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New Here ,
Jun 29, 2019

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Hello Verma,

I'm using XD since it was "project comet" and also a big fan of it. Using actively the mac versions, I'm facing same problem after recent updates. The Undo(Command+Z), Paste(command+V) not working randomly. This extremely frustrating and killing my productive time.

Hopefully it will be fixed otherwise, must have to switch.

Thanks,

Rouf

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Adobe Employee ,
Jul 02, 2019

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Hi Rouf,

We're sorry for the Frustration. We'd like to know a few more details like:

  • Is it happening with a specific file or all the files?
  • Are you trying to copy/paste components or text?
  • Does it happen on a specific step?
  • Have you tried to restart, sign out/in from Creative cloud desktop app?

Please let us know if you've any issues with this. We'd be happy to help.

Awaiting your response.

Thanks,

Harshika

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New Here ,
Sep 17, 2019

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It's happening to specific files in my case (and specific artboards!). In new ones problem doesn't exist. I tried to realunch CC, but it still don't works.

It looks like in my case there is only one artboard bugged and after taking actions to it "undo" and "redo" don't work.

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New Here ,
Jul 31, 2020

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Hi Harshika,
It still happens when I do other projects. Although the file is very lightweight, "Ctrl Z" did not work after about 1 hour of using XD. It has been since I updated the latest version, which is really inconvenient. And also the problem of saving the file again, after " Ctrl Z '' does not work, there is an error saving the file, you can only select `" Save as "to cloud storage or another copy to overwrite. Hope you find the error soon and update it again.

Thanks,

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New Here ,
Jul 31, 2019

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I'm having the same problem. It's quite intermittent and it's hard to be clear about the steps leading up to it.

Here are a few things I've noticed.

  • The behaviour is to lock out undo completely - it is disabled in the menu and the shortcut doesn't work.
  • So far it only seems to happen on files edited on the Windows XD. Once a file is damaged in this way, it will lock out undo when opened on both Windows and Mac XD.
  • It seems to be related to specific files, and to specific objects (it seems to be possible to delete objects until the problem goes away, but it's not clear what it is about the object deleted that makes a difference). So it seems it's an object corruption of some kind.
  • I can cause the same behaviour on a Mac by copying an object from a file created on Windows XD and pasting it into a file I created on the Mac which otherwise didn't have any problems. In this case, though, i can restart XD and the file works fine.

My feeling is that there is a particular configuration of an object that, when placed on the clipboard is causing the clipboard system to fail.

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New Here ,
Jul 31, 2019

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I meant, of course, "a particular configuration of an object that, when placed on the undo list, is causing the undo system to fail".

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New Here ,
Oct 29, 2019

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I have same problem: Ctrl Z stopped work on one of the components - master and all children - nothing is helping. Changes from the master doesn't propagate to children well. I had this problem before and nothing helped had to ungroup component and build it from scratch. Now it happened to the component that exist in dozens instances so manual fix is the last thing I consider.xd version.png

 

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Adobe Employee ,
Oct 29, 2019

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Hi there,

 

We are sorry to hear you are facing trouble using keyboard shortcut Ctrl+ Z not working in Adobe XD. We would like to confirm a few more details like-

 

  • If it's happening with all the files or with a specific file?
  • Are CTRL+C and CTRL+V working fine? 

 

Would you mind trying the keyboard shortcut (CTRL+Z) on a new file? and let us know if it's working fine or not.

 

Thanks,

Harshika

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New Here ,
Oct 30, 2019

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I have uninstalled Adobe XD, cleaned all the remainings, installed fresh and it fixed the problem. But I've lost all plugins.

 

I havn't checked if problem occured on other files - probably not as it was only ocouring inside of one complex component in the file.

Other components and elements worked fine.

 

Within the only one flawed component:

Ctrl Z was not working 

Changes from master didn't propagate to children

Ctrl C, Ctrl X, Ctll V worked as intended

 

It was second time that happned. First time I've resolved it by ungouping the flawed component and build it again.

 

File is quite lage 130MB with many screens and prototype connections and many components often nested inside other components but I had no other problems with perfomance (well sometimes numeric values inputs get crazy but that is other issue that I will describe elsewhere).

 

Problem got fixed by reinstall but that is not perfect sollution as it took lot of time to perform the process. By the way is there any quick way to Save plugins as preset and restore them quick after reinstall?

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