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Undo Suddenly Stops Working & XD crashing

New Here ,
Sep 23, 2020

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Hello Team,

Version: 33.1.12

Windows 10 Pro, with Hebrew additional language set

  1. CTRL+Z (Undo) stops working suddenly, only returns after restarting XD.
    May be triggered by the switching of input Language (ctrl+shift)
  2. When pasting Hebrew text that contains a backslash / into a text box, XD repeatedly crashes. Also happens when stripping tags by copy-pasting to notepad, then from notepad to XD.

 

Thanks!

 

{Renamed By MOD}

 

Thank you Rishabh,

The CTRL+Z issue was resolved by uninstalling / reinstalling XD.

I have pinned most of the crashing issue to the use of a specific font - Helvetica Neue.

When I convert the text item to another font and edit it, XD does not crash,

Will check with multiple files and update.

The graphics card is updated, and I'm sharing the crash reports.

Thanks for you help 🙂

TOPICS
Crash on windows, Data loss, Product performance

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Undo Suddenly Stops Working & XD crashing

New Here ,
Sep 23, 2020

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Hello Team,

Version: 33.1.12

Windows 10 Pro, with Hebrew additional language set

  1. CTRL+Z (Undo) stops working suddenly, only returns after restarting XD.
    May be triggered by the switching of input Language (ctrl+shift)
  2. When pasting Hebrew text that contains a backslash / into a text box, XD repeatedly crashes. Also happens when stripping tags by copy-pasting to notepad, then from notepad to XD.

 

Thanks!

 

{Renamed By MOD}

 

Thank you Rishabh,

The CTRL+Z issue was resolved by uninstalling / reinstalling XD.

I have pinned most of the crashing issue to the use of a specific font - Helvetica Neue.

When I convert the text item to another font and edit it, XD does not crash,

Will check with multiple files and update.

The graphics card is updated, and I'm sharing the crash reports.

Thanks for you help 🙂

TOPICS
Crash on windows, Data loss, Product performance

Views

72

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 23, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. Does CTRL+Z stops working on a specific file or multiple files?
  2. Is XD Crashing on a specific file or multiple files?
  3. Please ensure that the graphics card driver is up to date as per the manufacturer's website.
  4. Please collect and share systems log: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Sep 23, 2020 1
New Here ,
Sep 23, 2020

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Thank you Rishabh,

The CTRL+Z issue was resolved by uninstalling / reinstalling XD.

I have pinned most of the crashing issue to the use of a specific font - Helvetica Neue.

When I convert the text item to another font and edit it, XD does not crash,

Will check with multiple files and update.

The graphics card is updated, and I'm sharing the crash reports.

Thanks for you help 🙂

Likes

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Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Sep 23, 2020 0