Unexpected crashes on Windows 10

[izzi_1753]

File: AdobeLogs_20210723_062619_155-win.zip

Good Day, the referenced file was uploaded with the log tool Adobe provides.

Unfortunately I am unable to use the AdobeXD application since a security update on Windows 10 it seems.

Any advice?

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Thanks for sharing the logs, we'll check the logs and share the next course of action. Meanwhile, please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue.

Regards

Rishabh

[izzi_1753]

Unfortunately I have not been able to successfully run XD yet. I followed the instructions -- I suspect it happened after a Windows Security Update.

[HARSHIKA_VERMA]

Hi izzi_1753,

Thanks for trying the steps shared. Could you please share the version of XD and the your operating system specifications so that I can go ahead and escalate the issue to the team for further investigation?

I will try my best to help.

Thanks,

Harshika

[izzi_1753]

XD: It was the latest AdobeXD, I had automated updates switched on

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Laptop and Windows Detail:

Dell Laptop, Latitude 5580

Processor Intel(R) Core(TM)i7-7820HQ CPU @2,90GHz

Installed RAM: 16 GB

Windows 10 Pro

Version 1803

OS build 17134.1304