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Uninstalled by mistake and lost all files

New Here ,
May 27, 2020

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Hey community,

I have accidentally uninstalled Adobe XD from my pc and now I have lost all the files, prototypes etc.

I tried reinstalling XD and got the new version, however, the files are gone, they are not in my pc and they are not in the cloud 😞

Do you know how can I get back to the old version of XD and recover my files?

 

Thanks

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Uninstalled by mistake and lost all files

New Here ,
May 27, 2020

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Hey community,

I have accidentally uninstalled Adobe XD from my pc and now I have lost all the files, prototypes etc.

I tried reinstalling XD and got the new version, however, the files are gone, they are not in my pc and they are not in the cloud 😞

Do you know how can I get back to the old version of XD and recover my files?

 

Thanks

  •  

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84

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 27, 2020 0
Adobe Employee ,
May 27, 2020

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Hi Ana, 

Sorry to hear it.

If you have reinstalled the XD with same ID, We will be able to get back the file.

Go to https://assets.adobe.com/ where all the clouds file with specific ID get save.

If you cannot use same ID again, Sorry it is not possible to get back file.

Hope, you will be able to get your file back.

 

Thanks, 

Vertika Gupta

Adobe XD

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