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Update link is not updating the prototype and only allowing to create a new link in XD.

Explorer ,
Apr 16, 2018

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mac. XD 6.0.12.6

 

I have lost the ability to update a previously shared protoype link. Now when I click the share button, the only option I see is to name, and create, a new one. If I check my shared protoypes in "manage published links" I can see my prototype that was last edited 12 days ago.

 

Obviously I don't want to create new and deviate my users from the URL they have saved.

 

How do i continue to update the original link?

 

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Update link is not updating the prototype and only allowing to create a new link in XD.

Explorer ,
Apr 16, 2018

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mac. XD 6.0.12.6

 

I have lost the ability to update a previously shared protoype link. Now when I click the share button, the only option I see is to name, and create, a new one. If I check my shared protoypes in "manage published links" I can see my prototype that was last edited 12 days ago.

 

Obviously I don't want to create new and deviate my users from the URL they have saved.

 

How do i continue to update the original link?

 

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Apr 16, 2018 0
Apr 17, 2018

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Hey there,

If you want to update a link after making changes, click the "Share Online" icon, located at the top right of your window.

001.png

You options are "Copy Link" and "Share Again", as well as "Manage Links" below the other two.002.png

This is where a lot of people are overlooking how to update your link. Instead of deleting your previous link and creating a new one, just click the "Share Again" option. From there you can choose either "Update Link" or "New Link", Choose "Update Link".

003.png

If you see "Updating shared link", you're good to go!

004.png

I hope this helps!

Regards,

Ankush

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Apr 17, 2018 0
Explorer ,
Apr 17, 2018

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No it doesn't help - because that's not what I see when I click the "share" button top right. I see different options - only publish prototype, publish design specs, and manage public links. If I click publish prototype, the only option is to create a new public link.

It's as if this XD file (calculator1.xd) has lost its connection to the original published link.

The original link can be seen in "manage published links" as I said in my post - it shows was last edited 12 days ago.

12 days ago - I used to see the same options that you describe when clicking the share button, but not anymore. Please advise

thanks

Screen Shot 2018-04-18 at 11.02.28 AM.png

Screen Shot 2018-04-18 at 11.02.47 AM.png

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Apr 17, 2018 1
Adobe Employee ,
Apr 18, 2018

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Am checking with the team. Will keep you updated.

Thanks,

Preran

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Apr 18, 2018 1
Adobe Employee ,
Apr 18, 2018

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Just to be sure, can you confirm if you are on the latest version of Adobe XD (7.0)?

Thanks,

Preran

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Apr 18, 2018 1
Explorer ,
Apr 18, 2018

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yes version is 7.0.12.9

I should also point out this is now affecting every XD file I have created. They have all lost their connections to their public links.

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Apr 18, 2018 1
New Here ,
Apr 18, 2018

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Even Im getting the same error. See the attached. Its been pain in the A**, for me now. I need to share the links and cannot send a new link every-time.

Please fix this asap. or Help me if there is anything I need to to do, so that I can update the same link to share.

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Apr 18, 2018 0
Adobe Employee ,
Apr 19, 2018

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Thank you for the updated info. Will check with the team and get back to you.

Thanks,

Preran

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Apr 19, 2018 1
New Here ,
Apr 20, 2018

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Did you able to fix it?

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Apr 20, 2018 0
Adobe Employee ,
Apr 20, 2018

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I haven't heard back as yet. Send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Also, can you try the solution mentioned by Elaine Updating Links – Adobe XD Feedback : Feature Requests & Bugs if applicable?

Thanks,

Preran

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Apr 20, 2018 1
Adobe Employee ,
Apr 23, 2018

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deepakr87463246 mitchiedog

Are you working on a new file and then try to update an existing link that was created by publishing a different file?

If this is not the case then do you remember the last step taken by you since this is happening?

Regards,

Vivek

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Apr 23, 2018 1
Explorer ,
Apr 23, 2018

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No its the same file(s).

I don't recall the actions, except that I have updated XD and Indesign to the latest versions recently.

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Apr 23, 2018 0
New Here ,
Apr 23, 2018

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VivekP​, To check why its happening I created new file created the Rectangle, Published Link. Now same file in the opened state I changed the shape and used Publish prototype -> Update link but after 50% it got stuck and gave the error. Its happening from the beginning I started to use the Adobe XD, but never faced such issue when working on Trail version. Please fix this asap. I cannot share a new link every-time when there is a small change in design. Let me know once fixed.

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Apr 23, 2018 3
New Here ,
May 22, 2018

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I am having the exact same issue. I see the exact same thing and can't update my links. I am forced to always create a new one each time I make an update. Fix please!

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May 22, 2018 0
Adobe Employee ,
May 23, 2018

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I am checking with Vivek. Will get back as soon as I have a response.

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May 23, 2018 1
New Here ,
Dec 06, 2018

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I am also facing the same issue. When some modification is done and try to update the earlier published link I am getting "error 55:47:-1" not even progressing 1%. But publishing to new link works fine. Each time cannot publish new link and share with customer

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Dec 06, 2018 0
Adobe Employee ,
Dec 10, 2018

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Just to be sure, are you on the latest version of Adobe XD? From what i hear, this issue has been fixed in the latest update. If you need more assistance, I suggest reaching out to the support team directly using this link Contact Customer Care

Thanks,

Preran

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Dec 10, 2018 1
New Here ,
Dec 10, 2018

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Hi Preran,

I am having latest version of Adobe XD and facing this issue. With my Beta version, I was able to update the earlier published link. But, after getting enterprise edition, it is not happening

Thanks

Kumar Swamy

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Dec 10, 2018 0
Adobe Employee ,
Dec 11, 2018

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Just to be sure, are you logged in with your Enterprise ID? If you continue facing issues, please ask your administrator (assuming you are not the one) to get in touch with Adobe Support.

Thanks,

Preran

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Dec 11, 2018 1
New Here ,
Dec 12, 2018

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Yes, I have logged in with Enterprise ID. Is there a way it can be fixed? please suggest

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Dec 12, 2018 0
Adobe Employee ,
Dec 12, 2018

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It could be an issue with the way your credentials are configured by your administrator. I suggest reaching out to Adobe Support directly using the information provided during purchase.

Thanks,

Preran

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Dec 12, 2018 1
New Here ,
Jun 13, 2018

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I had the same issue. I deleted the new artboard that I had created which was a duplicate of another I was working on and that helped. I was stuck at 50% also. In addition to these steps I also saved my file to a new filename.

Is there a cap for disk space or a filesize limitation that we're not aware of?

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Jun 13, 2018 0
New Here ,
Sep 25, 2018

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I also have this issue when trying to update design specs. The original link has these settings.

I wanted to see what would happen if I tried the "Export for Andoid" option. This created a new public link.

Then I deleted this link and now I cannot update the original link with the export for iOS option.

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Sep 25, 2018 0
Community Beginner ,
Apr 15, 2019

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Tomorrow will be the 1year anniversary for when this still existing problem was first posted.

So, to clarify... There is still no ability for multiple people to update the same prototype link. In other words either one team member has to do all of the link updates (having a single point of failure like this is often problematic), OR you simply have to deal with communicating to all of your VIPs, Execs, and other stakeholders, "hey yeah you're probably on the old link. So sorry. Did you get my email with the new link? This link changes every time we update it. It's an Adobe problem we don't have control of."

Ideally we want everything to work as it has for the original file/link creator with the change that they can "share for edit" without having to save in the cloud, and the users it has been shared with can "update [existing] link" just like the original file/link creator can.

Adobe, this is very important for collaborative teams that want to ensure consistent, frequent, and trouble free delivery to their stakeholders. Can you please give us a status update on this? Is a fix in the works? Is there some range of time we can expect a solution?

prerank28948274

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Apr 15, 2019 1
New Here ,
Nov 12, 2019

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Following. I am running into this issue right now November, 12, 2019. I am having to update 3 different prototypes from one XD file, each time having to recreate the share link for each update, and having to resend multiple people on my team a new link.

This is an issue because many people are working crossfunctionally and there may be an old link still floating which causes confusion and more time wasted making resending multiple people updated links every time I have a small change.

If there was any feature I would really want it would be the ability to keep the same link for your prototype and update it. 

For now, the only work around I see is to create seperate XD files for each prototype interaction and NEVER create a new link but to keep updating it. This is not ideal but at least you would not have to keep making a new link. Of course if you are working on a particular interaction, you will have to eventually merge the item back into your master file which eats up more time. 

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Nov 12, 2019 0
New Here ,
Nov 18, 2019

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Hi !

I have the same issue. I had no problem with my published links since the beggining but today I do.

I'm sharing my files with many people and XD acts like I've never shared my files before. Asking me to Save my files online in order de share it. 

Creating a new link and inviting people again is really not an option for me. 

Can you please help?

 

Thanks

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Nov 18, 2019 0
New Here ,
Dec 04, 2019

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Hello there.

I'm having the same issue. Last week I shared a link (be email invitation) and now I had made changes but the Update link option is grayed out.

Creating a new link everytime I do a change is not a viable option

This needs to be fixed ASAP!!!

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Dec 04, 2019 0
Adobe Employee ,
Dec 04, 2019

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Hi Jose,

 

We are sorry to hear you are facing trouble updating link in XD. Would you mind telling if you are on the latest version of XD (24.4.22.1)? Is the file created in the older version of XD?

 

We will try our best to help.

 

Thanks,

Harshika

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Dec 04, 2019 0
New Here ,
Dec 04, 2019

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Hello,
I would like to also report that I am having the same issue, but it was working fine a couple of hours ago.

Would appreciate a fix.

Thanks!

p.s. Software is fully updated.
The "update link" was available a few hours (actually more like 30 minutes ago) but is currently not working - as the previous comment has mentioned, the "Update Link" button is not active.

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Dec 04, 2019 0
Adobe Employee ,
Dec 09, 2019

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Sorry to hear that. Would you mind sharing the screenshot of the inactive update link button? Is it happening with all the files or with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

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Dec 09, 2019 0