Updates not working

Community Beginner ,
May 08, 2020 May 08, 2020

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For the last 2 or 3 updates I've not been able to use XD.

The latest version doesn't even open, the previous one just crashed everytime I tried to open a file.
I have to go back to version 28.6.12 just to be able to open the program.

I've not changed anything in my settings, use the same computer as before.

Please advise

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correct answers 1 Correct Answer

Adobe Community Professional , May 10, 2020 May 10, 2020
Have you checked if there are any updates available for your OS?

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Adobe Community Professional ,
May 08, 2020 May 08, 2020

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Hi, what are the characteristics of your computer? Have you also tried updating the Creative Cloud app?

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Community Beginner ,
May 09, 2020 May 09, 2020

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inka184_1-1589014035787.png

 

Creative cloud is up to date

 

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Adobe Community Professional ,
May 10, 2020 May 10, 2020

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Have you checked if there are any updates available for your OS?

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Community Beginner ,
May 10, 2020 May 10, 2020

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yes, that was it 🤦‍:female_sign:

Thank you!

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Yes

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New Here ,
Oct 02, 2020 Oct 02, 2020

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OS Catalina 10.15.7

 

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Everything is up to date 

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New Here ,
Jan 05, 2021 Jan 05, 2021

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LATEST

5.3.1.470 is the latest Cloud 

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