We can’t verify your subscription status.

[weitingc]

Hello,

I met the problem after I updated the Adobe Xd.

I had tried every method from Adobe Help, it was still the same.

I had uploaded the logs, File: AdobeLogs_20190506_023725_265-win.zip.

My OS is Windows 10 Pro.

Could anyone help me to solved it?

Here is a screenshot of the problem.

Thanks,

WeiTing Chang

[Atul_Saini]

Hi Weitingc,

Sorry that you are getting this error "We can verify your subscription status" and thanks for sharing the OS details. We have an on-going discussion here: We can't verify your subscription status​ Would you mind joining that discussion. I would also request you to confirm if you have tried the steps mentioned in message # 7 of this thread? 

Thanks,

Atul_Saini

[weitingc]

Hello Atul_Saini,

I will join the on-going discussion.

I had tried the steps mentioned in message #7 of the thread.

Thanks,

Weiting Chang