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We can’t verify your subscription status.

New Here ,
May 05, 2019

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Hello,

I met the problem after I updated the Adobe Xd.

I had tried every method from Adobe Help, it was still the same.

I had uploaded the logs, File: AdobeLogs_20190506_023725_265-win.zip.

My OS is Windows 10 Pro.

Could anyone help me to solved it?

Here is a screenshot of the problem.

Adobe Xd Problem.png

Thanks,

WeiTing Chang

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We can’t verify your subscription status.

New Here ,
May 05, 2019

Copy link to clipboard

Copied

Hello,

I met the problem after I updated the Adobe Xd.

I had tried every method from Adobe Help, it was still the same.

I had uploaded the logs, File: AdobeLogs_20190506_023725_265-win.zip.

My OS is Windows 10 Pro.

Could anyone help me to solved it?

Here is a screenshot of the problem.

Adobe Xd Problem.png

Thanks,

WeiTing Chang

Views

95

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 05, 2019 0
Adobe Employee ,
May 06, 2019

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Hi Weitingc,

Sorry that you are getting this error "We can verify your subscription status" and thanks for sharing the OS details. We have an on-going discussion here: We can't verify your subscription status​ Would you mind joining that discussion. I would also request you to confirm if you have tried the steps mentioned in message # 7 of this thread? 

Thanks,

Atul_Saini

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May 06, 2019 1
weitingc LATEST
New Here ,
May 06, 2019

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Hello Atul_Saini,


I will join the on-going discussion.

I had tried the steps mentioned in message #7 of the thread.

Thanks,

Weiting Chang

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May 06, 2019 1