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Web Browser won't launch from XD, unable to access Help or webkits

New Here ,
Dec 02, 2019

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Any links in Adobe XD that should open a web browser won't launch.

Two examples of items I needed to access:

≡ (Menu) >Get UI Kits>Wireframes > nothing happens

≡ (Menu) >Help>XD Help> nothing happens

Everything that I can find in the application that links out to a web browser is not working. Any ideas?

 

Windows 10

Default Browser is Chrome

XD version 24.4.22

The problem existed prior to updating to 24.4.22 (I thought updating would solve the problem but it did not.)

 

 

Topics

Desktop, Performance, Product issue

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Web Browser won't launch from XD, unable to access Help or webkits

New Here ,
Dec 02, 2019

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Any links in Adobe XD that should open a web browser won't launch.

Two examples of items I needed to access:

≡ (Menu) >Get UI Kits>Wireframes > nothing happens

≡ (Menu) >Help>XD Help> nothing happens

Everything that I can find in the application that links out to a web browser is not working. Any ideas?

 

Windows 10

Default Browser is Chrome

XD version 24.4.22

The problem existed prior to updating to 24.4.22 (I thought updating would solve the problem but it did not.)

 

 

Topics

Desktop, Performance, Product issue

Views

259

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 02, 2019

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Hi there,

 

We are sorry to hear you are facing trouble launching web browser from Adobe XD. We would request you to please try sign out of Creative Cloud and Adobe XD app and sign back in. We would also request you please do a restart before sign in.

 

Let us know if that helps. 

 

Thanks,

Harshika

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